Service Support Analyst - IT

at  University of Exeter

SALARY

The starting salary will be from £25,007 to £27,069 on Grade C, depending on qualifications and experience.

THE UNIVERSITY OF EXETER

We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world’s most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

THE ROLE

As an IT Service Support Analyst - IT, you will be responsible for ensuring efficient computer operation to enable University of Exeter users to accomplish their business tasks. You will play a crucial role in receiving, prioritising, documenting, and resolving end-user support requests, escalating incidents and requests when necessary to meet SLA expectations. This role requires excellent verbal and written communication and customer service skills, as user support is provided via email and telephone.