Service Support Analyst

at  Livestock Information

REQUIREMENTS

We are looking for someone with the following:

• Proven experience in a similar role, ideally within an ISO 20000 accredited organisation.
• Knowledge of cloud computing on the Azure platform.
• ITIL V3 and/or ITIL V4 qualifications
• Demonstrated experience in IT Service Support and Service Desk environments with incident and problem management experience.
• Strong analytical and problem-solving skills, with a detail-oriented approach to managing Problems and root cause analysis.
• Experience using Service Now Service Management tooling
• Excellent communication and interpersonal skills

DIVERSITY STATEMENT

At Livestock Information, we value diversity and believe that every individual brings different strengths. We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.

THE SALARY FOR THIS ROLE IS £50,000 – £55,000.

Do you have a background in providing support within a SIAM service model?
Have you successfully contributed to the maturing of ITIL processes, particularly in Problem Management?
Are you proficient in utilising service management toolsets, particularly ServiceNow?
If so, we’d love to hear from you!
At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.
As a Service Support Analyst at LI, you will sit at the heart of a multi-vendor support model. Each day will revolve around more than just successful delivery of support outcomes – it’s a continuous drive to elevate support across the business from the Service Desk right through to our Dev Teams and Product Owners, ensuring superior service for our customers hitting and exceeding out support targets.
Your everyday journey will revolve around guiding our services in alignment with the highest industry standards like ITIL V4, ISO 27001, and ISO 20000. Prepare for an exciting day filled with energy, where, as the Service Support Analyst, you will infuse every moment with enthusiasm, effortlessly addressing support needs, and continuously striving for improvement.