Service Support Analyst - Tier 1

at  PBS Systems

“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”

JOB REQUIREMENTS:

• High school diploma
• Excellent communication and analytical skills
• Customer service experience
• Automotive dealership experience is an asset
• Knowledge of Microsoft Windows and Office
• Strong organizational and time management skills
• Ability to work independently and within a team environment
• Available to work Saturday, and/or Sunday due to scheduled travel
• A valid passport

THE ROLE:

PBS Systems is looking for an enthusiastic and organized individual to join our Support Team. As a Service Support Analyst, you will provide phone/online support and training to new and existing customers on our Dealer Management Software. In addition, you will also have the opportunity to travel across North America to provide onsite support.

JOB RESPONSIBILITIES:

• Provide excellent software support to our end users
• Support and troubleshoot issues for the service desk
• Document and address customer issues and concerns in a professional manner
• Improve new or existing processes within the department to enhance service delivery
• Respond to both internal and external support requests in a fast-paced environment
• Cross train to further your software knowledge and professional development skills
• Travel (25% - 1 week per month) is required throughout Canada and the US