Service Support Process Specialist

at  Steris

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

SKILLS

• Communication - Strong verbal and written communication skills; ability to interface with all levels of personnel; skilled public speaker.
• Decision making - Ability to quickly comprehend core issues and navigate to resolution.
• Computer Literacy – Working familiarity with Microsoft Office Suite, which includes spreadsheets, presentations, and reports.
• Continuous Improvement – Identifies opportunities; determines causes; targets improvement ideas; implements improvements

THE ROLE

Support the Service Support function by establishing documentation and key performance indicators to ensure consistency, productivity and accuracy of all related processes. Provide support, training, and leadership to the Service Support Administrator (SSA) and Data Entry teams. Identify business process/system enhancements to ensure attainment of department and Service goals. Provide team training on business processes and systems. Provide on-going technical and process support and direction for Siebel and related systems. Support the development and testing of software changes to the Siebel CRM applications. Assist with the development of Siebel training to support the global service business. Assist in the training of the field service organization to drive ongoing adoption of CRM.