Service Support Technician

at  Teledyne Technologies Inc

Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
Working within a team of support, repair and admin, the primary responsibility is repair of Raymarine and FLIR products including thermal cameras and maritime products.
Most of the work is workshop-based undertaking fault finding and repair of a wide range of products. The role also includes interfacing directly with customers and working closely with the admin and product support. There may be a need to travel to conduct repairs at a customer site or assist with trade events. The role is processes oriented and requires technical skills in maritime and thermal products.

Primary Duties & Responsibilities:

• To ensure all repairs undertaken are repaired in a timely manner to the highest standard possible, and in full accordance with company procedures and policies. That all units are returned in a clean, professional manner and that all appropriate tests have been carried out.
• To be able to undertake priority repairs as deemed necessary following input from the Customer Service manager.
• To promptly notify the Service Manager/PLG, of any product defects that have not previously been seen or defects that are specifically being monitored.
• To ensure that the technician keeps up to date on all products in order to provide an effective knowledge base with which to repair products.
• To maintain a clean and efficient workshop, reporting any safety/ health hazards to the Customer Service manager.
• To conduct any required off-site repairs with efficiency, integrity and dignity as representatives of the company.
• Other duties as assigned

Job Qualifications:

• Strong Communicator in written and verbal English.
• PC Literate to an intermediate level or better.
• Electrical & Electronic experience to a certificate level.
• Diagnostics Experience, and manually dexterous.
• An ability to work unsupervised.

Other desirable qualifications:

• This position demands a conscientious self-motivated person, someone who can work methodically, carefully and accurately, treating customer’s units with respect, and able to prioritize own workload.
• Ideally have previous marine electronic and thermal camera equipment maintenance/servicing experience.
• Understanding of ethernet, NMEA 2000/NMEA 0183
• Trade or tertiary qualifications in a related field, highly regarded.
• A driving license and a second language would be an advantage.

This position requires access to export-controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

• To ensure all repairs undertaken are repaired in a timely manner to the highest standard possible, and in full accordance with company procedures and policies. That all units are returned in a clean, professional manner and that all appropriate tests have been carried out.
• To be able to undertake priority repairs as deemed necessary following input from the Customer Service manager.
• To promptly notify the Service Manager/PLG, of any product defects that have not previously been seen or defects that are specifically being monitored.
• To ensure that the technician keeps up to date on all products in order to provide an effective knowledge base with which to repair products.
• To maintain a clean and efficient workshop, reporting any safety/ health hazards to the Customer Service manager.
• To conduct any required off-site repairs with efficiency, integrity and dignity as representatives of the company.
• Other duties as assigne