Service Team Analyst III - Senior Process Optimization Specialist | Global

at  Uber

ABOUT THE TEAM

Backing Uber’s creativity with operational efficiency. This is the Team’s mission statement.
In essence, the Team helps Uber to scale and best serve its users by performing work around two main pillars i) Analytics & Automation - data science, data analysis, query & dashboard creation, automation of business process, ii) Process - design, execution & optimization of business processes.
Located in Krakow, the Team is centralizing work for Uber Rides & Uber Eats, covering several mega-regions, i) United States & Canada, ii) Europe, Middle East, and Africa or iii) Global

What you’ll do

• Participate in the design of new business processes
• Write Standard Operating Procedures (SOPs) and keep them updated
• Execute complex processes and work on their continuous optimization
• Write queries and scripts to reduce execution time and guide other team members
• Own end-to-end project plan and suggest improvements for the entire portfolio
• Improve technical skills continuously to match evolving business needs
• Work on business critical processes in coordination with Stakeholders and Team Members

ABOUT THE ROLE

You will work on complex business processes that are essential to keep the Uber operations in good functioning order.
You will ensure your actions are run properly and on time, meeting the expectations in terms of quality and Service Level Agreements (SLAs), by following the Standard Operating Procedures (SOPs).
While executing these processes, you will identify areas of improvement, conduct root-cause analyses, build data-driven strategies and implement your enhancements iteratively and incrementally.
You will participate in the design of new processes and analyze their execution on small cohorts before scale up. Accordingly, you will prepare brand-new SOPs and ensure they are kept up to date.
This is a great opportunity if you want to further develop your analytical skills, learn how to enhance business processes while creating actionable insights for large-scale operations, with concrete impacts.
You will break down business requirements into technical tasks to deliver work iteratively and incrementally, aligning your prioritizations with the Operations Coordinator.
This experience gained as a Senior Process Optimization Specialist may also, going forward, open doors to plenty of new opportunities across the world, via the Uber Mobility Program.
We’re offering a hybrid model of working (50% based out of our Krakow office, 50% work from home).

What you’ll do

• Participate in the design of new business processes
• Write Standard Operating Procedures (SOPs) and keep them updated
• Execute complex processes and work on their continuous optimization
• Write queries and scripts to reduce execution time and guide other team members
• Own end-to-end project plan and suggest improvements for the entire portfolio
• Improve technical skills continuously to match evolving business needs
• Work on business critical processes in coordination with Stakeholders and Team Member