Service Team Manager

at  Bupa

Service Team Manager
Job Description:

WHAT YOU’LL BE DOING

As a Service Team Manager in our Insurance department, you will lead and engage a team of Customer Service Advisors to ensure the delivery of agreed service and productivity metrics.
Your role is crucial in inspiring and motivating your team to achieve targets and ensure compliance with company, industry, and regulatory standards. You will drive operational performance and effectiveness, working closely with other teams to identify and facilitate continuous improvement in data metrics, customer experience, and end-to-end processes. Your leadership will also focus on improving and sustaining employee engagement and happiness within your team.

KEY SKILLS / QUALIFICATIONS NEEDED FOR THIS ROLE:

• Well-developed communication and interpersonal skills.
• Ability to manage competing priorities and proactively handle difficult conversations.
• Positive and proactive attitude with a ‘can-do’ approach.
• Commercial mindset when managing a business unit.
• Strong relationship management skills and ability to build and maintain networks.
• Proven resilience in a fast-paced and challenging environment.
• Ability to act on own initiative and make important decisions within agreed parameters.
• Strong planning and time management skills

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insuranc