Service Team Manager

at  Riverside Consultancy

Job Advert
Service Team Manager – Epsom
A rare and exciting opportunity has been created at Mercedes-Benz of Epsom for an experienced Service Team Manager/Service Advisor.

• To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• To work with the workshop team to achieve the highest possible levels of performance.
• Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and providing a cost estimate for repair work.
• Inform customers and potential customers about accessories and subsequent fitting of optional extras and promote any accessory campaigns.
• To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• Ensure all customer and vehicle data is correctly captured and loaded to the Kerridge DMS and updated as required.
• To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standards.
• To ensure that invoicing is accurate and completed on time.
• To take responsibility for subcontracted repairs and ensure the work has been completed.
• Ensure that proper use is made of technical information and that it is understood how to use the manufacturers’ systems.
• To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.