Service Technician

at  Industrial Scientific

OBJECTIVES:

The people at Industrial Scientific are committed to ending death on the job by the year 2050, and we need more help. We hire smart, motivated people, give them world-class tools in a supportive environment, and we let them do their job. Our team is highly engaged, creates quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; creating a climate of trust, openness, and high performance; fostering candor; and treating people fairly and with dignity.
The Service Technician will be responsible for accurately diagnosing, repairing, and testing all internal and customer-owned gas detection equipment in a timely manner, with the highest quality, and in accordance with ISC policies and procedures.

QUALIFICATIONS REQUIRED (NON-NEGOTIABLE):

• Experience with MS Office Applications (Word, Excel, Outlook)
• Demonstrated strong attention to detail, outstanding resourcefulness, flexibility, ability to work independently as well as within a team setting, and the ability to maintain high quality standards
• Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
• Ability and willingness to learn, to troubleshoot, adjust, and replace defective or improperly functioning electronic components
• Established commitment to providing the best customer service, every transaction, every time
• Effective communication skills and the ability to provide feedback to team members with the goal of attaining common understanding, trust and co-operation
• Proven ability to hit short notice deadlines
• Highly organized and capable of performing multiple tasks simultaneously

• Standing for extended periods of time

  QUALIFICATIONS PREFERRED (Negotiable):

• Two-year associate degree in electronics or equivalent experience

• Ability to repair surface mount and through hole PCBs
• Ability to setup and operate gas detection electronic diagnostic equipment and test fixtures
• Ability to communicate with customers via telephone and email to provide technical expertise and in-depth troubleshooting of equipment to identify solutions and ensure customer issues are resolved

PHYSICAL DEMANDS:

Note: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to sit or stand for extended periods of time, reach with hands and arms, walk, talk, and actively listen. The employee may be required to regularly use hands and digits to handle or feel work material. The employee may be required to frequently lift or carry up to 20 lbs. and on occasion, be required to lift or carry up to 50 lbs. The employee may be required to frequently ascend/descend stairs/steps, especially at field locations. The employee must be able to use/wear applicable personal protective equipment which may include but is not limited to safety-toed footwear (with ankle height support), back support belt, hearing protection, and safety eye-wear with side shields.
Equal Opportunity Employer
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, with or without notice.

• Meticulous attention to detail, capable of diagnosing, repairing gas detection equipment, fulfilling all customer orders at the highest level of quality
• Meeting on-time delivery and productivity goals while maintaining best-in-class safety standards
• Proficient with Service Department Standard Operating Procedures (SOP); utilizes procedure to complete all service tasks within standards; identifies improvement opportunities and provides recommendations to local leadership
• Actively engages with team during visual daily management to drive improvement on critical KPIs (key performance indicators)
• Conducts quality and standardization (5S) audits; documents findings, ensuring a clean, safe, and functional work area
• Drives continuous improvement through actively participating kaizen events, ensuring sustainment and actively using Fortive Business System (FBS) methodology
• Dependable in attendance, honest in communications, clean in the workspace, courteous to others and appropriate in appearance
• Provides problem resolution; communicates through local leadership in a timely manner
• Approaches every change with an excellent attitude, and fosters a continuous improvement culture
• Performs lab gas management and total preventative maintenance (TPM)
• Complies with and communicates all product and service bulletins
• Actively collaborates with the safety committee meetings and participates in team events