Service Technician

at  Mackay Equipment Sales Ltd

WHO ARE WE?

Mackay Equipment Sales Ltd. is a family owned and operated business, specializing in climate and production instrumentation for pork, poultry, and dairy farms. We are experts in our field and hold ourselves to an exceptionally high level of customer service standards, and satisfaction. With our Head Office based in Saskatoon, Saskatchewan we are looking for an outstanding Service Technician who is a self-motivated, works well without supervision, is a customer service champion, and always willing to go that “extra mile”.

REQUIRED QUALIFICATIONS

• Successful completion of Grade 12
• Successful completion with journeyman status from an accredited institution as an electrician and/or as an instrumentation and control technician
• Solid understanding and knowledge of Relay Logic
• Ability to remain calm and focused in high pressure and often time sensitive, critical situations
• Intermediate level of computer literacy and familiarity with Android and IOS operating systems
• Ability to use and manage basic hand tools, such as drills and band saws
• Professional verbal and written communication skills with the ability to interact with individuals of all backgrounds
• Able to work efficiently as part of a team as well as independently
• Above average organizational, time management and prioritizing skills
• Ability to identify areas for improvement and contribute potential solutions
• Attention to detail and accuracy in all areas of work
• Good problem solving and decision-making skills
• Valid Class 5 Drivers License, with a recent and clear abstract (three years) and the ability to be insured

• Providing technical advice and solutions to all customers supported by Mackay Equipment
• Cultivating customer relationships by providing timely, sound, and expert advice
• Troubleshooting and preventative maintenance for customers, in line with current electrical code and provincial standards
• The ability to analyze data and trends when working to solving customer issues
• The capability to install, maintain, and set up climate and production controllers
• Sets up IP based networks with ethernet and radios as well as troubleshooting
• Working with analogue and input controls
• Tracks inventory usage when completing service calls and projects and advises Head Office warehouse for control purposes
• Assemble data special reports as required by Head Office
• Acts as an ambassador and advocate for animal safety and well-being
• Other technical support and projects as assigned and required