Service Technician (Medical Equipment) -No Travel

at  Staff Plus

WE ARE CURRENTLY HIRING FOR A SERVICE TECHNICIAN (MEDICAL DEVICES AND EQUIPMENT) TO JOIN OUR CLIENT’S TEAM IN MISSISSAUGA, ON.

Job Summary Assisting clients via phone with medical device issues by walking them through step by step on how to fix a hardware or software issue.
Diagnosing issues from a fixed work location /no travel required to service sites (DONE OVER THE PHONE)

REQUIREMENTS:

• French and English speaking - must be fluent in both
• Technician/Technologist/Biomedical engineering diploma or equivalent
• 2- 5 years in related service industry
• Laser experience is a definite asset
• Ability to read schematics, troubleshoot and use electronic test equipment
• Working knowledge of optical and laser fundamentals
  Working Hours: Monday-Friday 9AM-5PM

• Electronic repair experience specially with medical devices/equipment (surgical lasers, centrifuges, phototherapy lamps)
• Ability to read user manuels, identify error codes, service codes and assist customers over the phone resolve the issue
• Ability to apply biomedical engineering processes to real life technical medical service issues such as technical inspections, repairs, calibrations, upgrades, phone support and installations; laser repair, tube repair, screen repair, software updating, filter changes.
• Ensure service reports are sent to customers and follow-up with customer via best means of contact are completed within 24 hours of service work.
• Responsible for tracking and accurately processing service parts and timely returns of defectives
• Complete accurate reports of all service calls and or activities utilizing company software systems within 24 hours
• Develop technical reports, documentation, SOPs, and gather technical statistical information where needed
• Support new product launches including but limited to training, tools, documentation, recommended stock levels, set-up in company software system, technical assessment and service support plan