Service Technician

at  New Tech Machinery

The Service Technician is a key representative of NTM with direct customer contact and is a valued, essential part of the company’s success. The Service Technician performs various customer service activities including solving customer problems on the phone and by traveling to the customers. Additionally, the Service Technician will manage customer relationships, sell parts and service programs and prepare customer proposals.
1. Represent NTM when servicing customer machines, on the telephone, and when needed traveling to the customer location.
2. Evaluate customer service request and prepare proposals at NTM and customer location.
3. Make real time decisions and/or make recommendations on how to best serve the customer to the Service Manager.
4. Perform in-plant and on-site, training, adjustments, repairs, maintenance as directed by the Service Manager and agreed to by the customer.
5. Proactively sells NTM services, e.g. training, adjustments, repairs, spare parts, maintenance agreements.
6. Use NTM Business System, CRM and Cases to prepare proposals, manage customer relationships, and to manage customer service issues.
7. Other duties as assigned.

EDUCATION

• A high school diploma or GED preferred; technical school or military experience a plus.

EXPERIENCE & SKILLS

• At least 5 years’ experience in building and/or servicing portable rollforming systems or equivalent is strongly preferred.
• Proven ability to work directly with customer to solve their problems.
• Experience with CRM and case management systems preferred.
• Requires solid written and verbal communication skills.
• Overall PC literacy (Microsoft Office) is required.
• Must be detail-oriented, self-motivated and disciplined with the ability to handle multiple tasks.
• Must successfully complete a criminal background check, physical, drug screen and E-verify.
  At Mazzella, we’re more than just a company – we’re a family. With over 1200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities.

WHY JOIN MAZZELLA?

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

At Mazzella, our core values drive everything we do:

• Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk
• Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value
• Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self
• Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed
• Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics

Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we’ll achieve greatness and shape the future of our industry.
EOE/Drug Free Workplac

Please refer the Job description for details