Service Technician

at  Nikkiso Cryogenic Industries

Company Overview:
Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.
Location: UK.
Job Overview:
Reporting to the Business Line Manager , the Service Technician is responsible for providing on-site technical support, maintenance, installation, and repair services for a company’s products or equipment at customer locations.

Responsibilities:

• Perform hands-on commissioning, troubleshooting, service, and repair of cryogenic pumps and related equipment for the LNG and industrial gases industries.
• Performs inhouse repairs of Cryogenic Pump and Turbo expander Components as well as other tasks as assigned.
• Provide high level technical support to customers at their location, handle warranty requests and respond to customer questions.
• Provide on-site equipment training to customers, and support installation, commissioning, repair, and spare parts management.
• Create service reports and maintain service information in the company enterprise database.
• Timely and professionally handle service calls and issues arising from the service visits.
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
• Timely complete and submit all required paperwork.
• Fit, align, and adjust all components, including bearings and seals and units to close tolerances and document all clearances on assembly clearance data sheet for review and approval of engineering.
• Check work to ensure conformance to specifications, instructions customer requirements on all drawings and work instructions per SOP procedures.
• Maintain tools, equipment and work area in accordance with 5S principles.
• Follow all Quality, Engineering, Sales, and Safety Procedures.

Qualifications:

• At least 3-5 years of work experience in the field.
• Experience with cryogenic equipment whereas experience with gas turbines and pumps would be a plus.
• Experience at working both independently and in a team-oriented environment is essential.
• Technically competent with mechanics and knowledge of mechanical parts.
• Can adapt to shifting priorities, demands and timelines.
• Ability to travel freely in UK and Ireland as well as internationally as needed.
• Ability to communicate with customers at all levels.
• Technical mindset combined with a high degree of customer orientation.
• Communicates clearly and effectively.
• Well-versed in technical aspects of field projects, including rotating machinery and equipment.
• Organized self-starter with the ability to proactively plan their daily work schedule.
• High energy level with Right from me attitude.
• Fluent spoken and written English skills are required.

• Perform hands-on commissioning, troubleshooting, service, and repair of cryogenic pumps and related equipment for the LNG and industrial gases industries.
• Performs inhouse repairs of Cryogenic Pump and Turbo expander Components as well as other tasks as assigned.
• Provide high level technical support to customers at their location, handle warranty requests and respond to customer questions.
• Provide on-site equipment training to customers, and support installation, commissioning, repair, and spare parts management.
• Create service reports and maintain service information in the company enterprise database.
• Timely and professionally handle service calls and issues arising from the service visits.
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
• Timely complete and submit all required paperwork.
• Fit, align, and adjust all components, including bearings and seals and units to close tolerances and document all clearances on assembly clearance data sheet for review and approval of engineering.
• Check work to ensure conformance to specifications, instructions customer requirements on all drawings and work instructions per SOP procedures.
• Maintain tools, equipment and work area in accordance with 5S principles.
• Follow all Quality, Engineering, Sales, and Safety Procedures