Service Technician
at Ricoh
Lawrenceville, GA 30043, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Nov, 2024 | USD 22 Hourly | 08 Aug, 2024 | 2 year(s) or above | Electronics,Technical Training,Completion,Customer Service Skills,Closure,Color,Specialist Services,Technical Manuals | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
POSITION PROFILE
Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1 (one) Industry Certification.
QUALIFICATIONS (EDUCATION, EXPERIENCE AND CERTIFICATIONS)
- Typically:
- Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
- Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
- Requires a valid state driver’s license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Requires an excellent working knowledge of electro-mechanical devices and electronics.
- Requires expert knowledge of assigned equipment.
- Skilled methodical approach to resolving problems.
- Possesses strong interpersonal and verbal communications skills.
- Excellent customer service skills including ability to follow up to ensure closure of issues.
- Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.
Responsibilities:
- Specializes in the servicing and repair of a core set of highly complex office products.
- Manages territory, inventory, and customer relationships.
- As a specialist, provides 2nd level technical support to other technicians.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
- Able to work under minimal supervision
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Lawrenceville, GA 30043, USA