Service Technician

at  Rubicon

SERVICE TECHNICIAN

We are hiring a Service Technician who will be responsible for customer support, overseeing installations and repairs, and growing sales within the Services Business Unit.

SKILLS & ABILITIES:

• Strong refrigeration, mechanical and electrical aptitude.
• Ability to work in both office and plant floor environments.
• Ability to work independently.
• Work well under pressure.
• Attention to detail is essential.
• Customer service mindset is a must.
• Strong focus on Quality and the importance of following procedures.
• Team player

QUALIFICATION & EXPERIENCE:

• Matric (Grade 12)
• Refrigeration qualification preferable
• Minimum 3 years’ experience in relevant field
• Working knowledge of refrigeration products is required.
• Experience using electrical meters and troubleshooting.
• Previous field service experience preferred.
• Possess a valid driver’s license and unrestricted ability to travel by air or ground to customer locations

• Complete required service reports and communicate to relevant persons.
• Communicate/coordinate field service activities with customer and/or local Rubicon associated sales personnel.
• Installation, service and repair of refrigeration air conditioning, and all associated tasks thereof.
• Overall understanding of Rittal/Panel Mount Industrial Panel Coolers
• Good working knowledge of intercoolers and heat exchangers
• Provide telephonic technical support to customers.
• Promote Service Contracts through customer interactions and communication.
• Understand customer requirements and provide most cost-effective solution from Rubicon.
• Follow-up on Sales leads
• Grow the customer base for Services.
• Identify sales opportunities within customers plants.
• Grow sales and revenue for Services Department (SLAs, once-off services, parts and accessories.
• Process in-house evaluations and repairs of units returned by customers.
• Coordinate and work well with Service Partners
• Other duties as may be requested from time to time