Service Technician

at  Stanley Black Decker Canada Corporation

THE WHAT

As a DEWALT Service Technician you will be part of a dedicated team based in Halifax, Nova Scotia and reporting to the Branch Manager.

WHO WE ARE

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company.

WHAT YOU WILL GET TO DO

As part of the DEWALT Factory Service Store you will be apart of a very important team as a DEWALT Factory Service Repair Technician. You will get to:

• Estimation and completion of repairs, including proper identification of SKU’s and parts needed
• Processing of service work orders, logging, tracking, follow-up.
• Provide over the counter repairs for Black & Decker, DEWALT, Stanley and Bostitch tools.
• Provide technical assistance to distributors/end users/staff
• Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)
• Provide parts identification, product application, product information to customers by phone, counter, mail, and fax
• Verify and administer warranty on products through date codes, parts condition identification
• Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns
• Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.
• Coordinate and follow up with customer parts and tool orders
• Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.
• General service branch opening and closing responsibilities including cash registers and computers
• Assist with shipping and receiving within the Branch and other duties

PURPOSE-DRIVEN COMPANY:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices