Service Technician: Trane Ireland

at  Trane Technologies

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
A fantastic opportunity to join our team Trane Ireland team in Dublin. The role will be providing a key interface between customers, service back office and technicians dealing with a high volume of orders and enquiries, coordinating multiple and at times conflicting priorities to ensure customer satisfaction.
To provide electrical and mechanical repair/service to all Chiller/Rooftop equipment (compressors, driers, EXVs, TEVs, control panels) at customers premises.

Responsibilities:

• To attend customer’s site to perform preventative maintenance on all Chiller/Rooftop equipment
• Maintain verbal and written communications with customers and others as seen necessary in a professional manner
• Consult with the technical or office-based personnel to achieve a clear understanding of specific job requirements as necessary
• Consult with the coordinators to ensure that all services under contract are completed to meet the detail of the contract and to the correct timeframe
• Consult with customers to ensure that any work conducted is with their approval
• Request additional parts on a timely basis to enable a proper timely workflow
• Inform co-ordination of any completed work or delay in works in a timely manner to enable the allocation of the next job avoiding any lost time
• Complete the electronic Engineers’ Job sheets
• Operate according to the guidelines given the Health & Safety Legislation
• Ensure all general and site safety issues are adhered to
• Relate any specific training needs

Qualifications:

• Previous experience as a technician in HVAC business.
• Project Management qualification or experience
• Excellent phone and people skills
• Ability to work under pressure
• Strong verbal and written communication

Key Competencies:

• Ability to work confidently and efficiently with Microsoft Word, Outlook, PowerPoint, Excel & Access to produce correspondence and documents and to maintain presentations, records, spreadsheets, and databases
• Effective communication skills both oral and written
• Highly client-driven and initiative-taking
• Commercial acumen
• Flexibility and pragmatism in respect of the demands of the role and the seasonal nature of the business
• Strong Technical Bias to problem solving

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status

• To attend customer’s site to perform preventative maintenance on all Chiller/Rooftop equipment
• Maintain verbal and written communications with customers and others as seen necessary in a professional manner
• Consult with the technical or office-based personnel to achieve a clear understanding of specific job requirements as necessary
• Consult with the coordinators to ensure that all services under contract are completed to meet the detail of the contract and to the correct timeframe
• Consult with customers to ensure that any work conducted is with their approval
• Request additional parts on a timely basis to enable a proper timely workflow
• Inform co-ordination of any completed work or delay in works in a timely manner to enable the allocation of the next job avoiding any lost time
• Complete the electronic Engineers’ Job sheets
• Operate according to the guidelines given the Health & Safety Legislation
• Ensure all general and site safety issues are adhered to
• Relate any specific training need