Service Technician

at  WatsonMarlow Fluid Technology Solutions

ABOUT THE ROLE:

We are seeking a skilled Service Centre Technician to join our team and uphold our UK factory Approved Service Center (ASC) standard. In this role, you will be responsible for delivering high-quality technical support and pump servicing to customers, sales engineers, co-workers, and distributors.
Watson Marlow Fluid Technology Solutions is an SSE PLC Group company (https://www.spiraxgroup.com/). SSE (London Stock Exchange - FTSE 50) is a manufacturer of engineered solutions, employing 8500 people across 130+ operating units globally. We offer a range of fluid handling solutions across the biotech and industrial markets.

THIS ROLE WILL FOCUS ON:

• Perform repairs and servicing of Watson Marlow pumps, including electronic and mechanical fault diagnosis.
• Conduct thorough evaluations of mechanical and electronic faults and provide detailed diagnostic reports.
• Calibrate pumps accurately, including component-level PCB calibration and programmed keypad calibrations.
• Carry out voltage/current signal calibrations, pumphead & tubing calibrations, and software upgrades as per factory instructions.
• Conduct various prescribed tests to ensure repairs meet UK ASC factory standards and guarantee pump durability and performance.
• Complete final inspections on all pumps, issuing Inspection & Release certificates and calibration documentation.
• Prepare reports on product repairs and technical issues for internal meetings with sales and production teams.
• Maintain high-quality standards by ensuring that all test and measuring equipment comply with quality system protocols.
• Collaborate with the EHS Champion to uphold safety standards within the workplace.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED:

• Diploma in Electronics is essential.
• Minimum of 5 years’ experience in a similar role.
• Solid experience in software programming.
• Knowledge of instrumentation systems and communication protocols (RS485, RS323, Ethernet, Profibus, Profinet) is advantageous.
• Strong understanding of EHS (Environment, Health, and Safety) standards.
  As a growing and ambitious organisation with a presence in over 60 global locations and across multiple markets, we can offer you the working environment and support needed to be successful. We are committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.