Service Transition Manager

at  FDM Group

REQUIREMENTS

• ITIL Foundation
• Excellent communication and interpersonal skills with management, team, peers and vendors
• Proven capability of team and task leadership
• Excellent resource management and planning skills
• Proven ability to focus on successfully transitioning services into live
• Excellent documentation and reporting skills
• Service design experience ideally - Defining Ops requirements
• Good commercial and contract awareness skills
• Effective decision-making skills

ABOUT THE ROLE

FDM is a global business and technology consultancy seeking a Service Transition Manager in London or Manchester to work for our client within the Technology sector.
As a Service Transition Manager, you will liaise with your primary stakeholders as well as our clients’ partners and supplier to ensure a smooth and successful implementation of new services. You will act as a gate keeper to ensure effective transfer to live operations, designing a Service Readiness Process (SRP) to be used for all new services introduced via business project lifecycle.

RESPONSIBILITIES

• Ensure all associated Non-Functional Requirements have been captured, agreed and delivered with the various technical teams and signed off to enable successful service take on
• Work closely with the Change function to ensure they are aware of the approach to deliver whether it be a phased approach or a single implementation and avoiding any Change Freezes or other Conflicts
• Define with each project team the warranty period, exit criteria and acceptance of risks into BAU to achieve successful project closure
• Define requirements for and oversee the transition of services into BAU, including production of runbooks and standard operating procedures to deliver the services in live.
• Ensuring that playback sessions are conducted to confirm understanding and ability to manage independently having a clear, validated knowledge transfer plan for each service being transitioned
• Act as a gate keeper function that ensures effective transfer to live operations, designing a Service Readiness Process (SRP) to be used for all new services introduced via the business project lifecycle.
• Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.
• Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria.
• Ensure staff are familiar with and act in accordance with all relevant internal rules and procedures including staff handbook, departmental operating manual and training & competence manual
• Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of Transition Management