ZEISS #SeeingBeyond #ZEISSDigitalInnovation #teamZEISS

With considerable expertise in the high-tech sector and agile working methods, ZEISS Digital Innovation as part of the ZEISS group develops tailored digital and software solutions that shape markets. We bring together our own expertise in software engineering with knowledge from the ZEISS Medical Technology, Measuring Technology and Semiconductor segments and mutually incorporate this into our projects. In addition to developing, we operate software solutions in compliance with high security and quality standards, such as in the highly regulated health environment. -
ZEISS Digital Innovation

Your Role

• The Service Transition Manager is responsible for deriving the necessary operational requirements, which have to be implemented by the product development team.
• Plan and manage service changes efficiently and effectively.
• Manage risks relating to new, changed or retired services.
• Steer deployment of service releases into supported environments.
• Set correct expectations on the performance and use of new or changed services.
• Planning and managing the capacity and resources required to manage service transitions.
• Implementing a rigorous framework for evaluating service capabilities and risk profiles before new or changed services are deployed.
• Ensuring that services can be managed, operated and supported in accordance with constraints specified during the service design stage of the service lifecycle.
• Provide good-quality knowledge and information about services and service assets.
• Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met.
• Monthly reporting about spent effort and consumed budget.

Your Profile

• A successfully completed studies preferably business informatics, information technology or a technical education in informatics
• At least 5+ years of experience in service management (services transition management) or a related role, with knowledge of service management principles, processes and best practices.
• Minimum of five years’ experience working in an IT service environment within a complex and diverse organisation
• Minimum two years’ working in a service environment where ITIL service management principles and processes are implemented
• Excellent English
• Strong interpersonal, analytical skills.
• Good time management and organizational skills.

What we offer

Our employees are the innovative backbone and driving force of our company. That is why you are our focus.

• Technology stack: Modern and cutting-edge technology stack with opportunities to experiment and innovate within a high-tech group
• Flexible work options: 40-60% hybrid work option to provide flexibility and work-life balance
• Additional benefits: Annual flexible benefits that include cafeteria options, private health plans, and annual reward
• Extra option: Company parking space in the underground garage of the office building can be reserved
• Contribution: Opportunity to directly contribute to the development of innovative products through software delivery
• Supportive work environment: working in a team composed of excellent teammates and a supportive lead who collaborate to guide and support professional development from day one

Join our inclusive and diverse #teamZEISS and enable the digital future for ZEISS and our synergy clients.
Your ZEISS Recruiting Team:
Bartha Györgyi, Bartók Tímea, Fedor Fanni, Meláth Laura, Sturcz Noémi, Sztaskó Daniella, Wenner Lil

• The Service Transition Manager is responsible for deriving the necessary operational requirements, which have to be implemented by the product development team.
• Plan and manage service changes efficiently and effectively.
• Manage risks relating to new, changed or retired services.
• Steer deployment of service releases into supported environments.
• Set correct expectations on the performance and use of new or changed services.
• Planning and managing the capacity and resources required to manage service transitions.
• Implementing a rigorous framework for evaluating service capabilities and risk profiles before new or changed services are deployed.
• Ensuring that services can be managed, operated and supported in accordance with constraints specified during the service design stage of the service lifecycle.
• Provide good-quality knowledge and information about services and service assets.
• Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met.
• Monthly reporting about spent effort and consumed budget