ServiceNow Administrator

at  St Jamess Place

St. James’s Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.
We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Associate
We are seeking a passionate and proactive ServiceNow Administrator to join the IT Service Management Team at St James’s Place. As a ServiceNow Administrator the main purpose of the role is to work in the ServiceNow Practice team to help administer and manage solutions developed on the ServiceNow Platform.
You will work in the team to ensure that the business readiness activities including, development, testing, and user training are delivered efficiently before solutions are put into production.
If you are an IT professional with a key skills in ServiceNow, we would love to hear from you.

• You will work in the ServiceNow Practice team to administer and develop the solutions on the ServiceNow platform.
• Day to day operational support of the ServiceNow platform including morning checks, incident resolution, and request fulfilment.
• Supporting the ServiceNow practice team during Platform Upgrades, ensuring that all the services are fully functional on all available environments after the upgrade.
• Facilitation of MI & Reporting Outputs for Technology Operations teams.
• Supporting and coordinating the ongoing demand for training and knowledge share of the ServiceNow platform solutions.
• Managing and contributing to the Service Catalog, user & group administration, and configuring record categorisation.