ServiceNow Business Analyst

at  Deloitte

GENERAL INFORMATION

Position
ServiceNow Business Analyst
Work arrangement
Full-time
City
Budapest
Country
Hungary
Department
Business Services Center (PL)
Team
Information Technology
Area of interest
IT - Development, IT - Services
Way of work
Hybrid

WHO WE ARE LOOKING FOR

• Higher education degree (Bachelor or Engineer)
• Permission to work in EU and willingness to travel
• At least 2 years of experience in digital transformation deliveries
• Thorough understanding of ITILv4 concepts and relationships
• Knowledge of process modelling tools and methodologies
• Understanding of agile and scrum methodologies
• Strong written and verbal communication, and excellent presentation skills
• Ability to collaborate with people from different business areas with varying degrees of technical experience
• Knowledge of ServiceNow from the fulfiller/agent perspective
• Fluent English (at least C1 on CEFR scale), communicative German

• Liaison between the internal departments and the ServiceNow team
• Coordinate ServiceNow enhancement process in line with Service Management and business demands
• Capture business and user requirements and translate them into user stories
• Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
• Ensure requirements are understood, developed, tested, and delivered to specification
• Represent project stakeholders throughout planning, development, and release processes
• Support tasks related to building, designing and maintaining materials to support design decisions e.g., process maps, user journeys, focus group feedback, change communications
• Create and maintain functional design documentation
• Work with stakeholders to drive adoption and deliver training
• Understand, analyze and continuously improve IT service management processes focusing on customer experience and efficiencies with use of ServiceNow