ServiceNow Consultant (Advisory Services) - Talent Pool

at  Coreio Inc

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 40+ year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.

FUTURE OPPORTUNITIES/ TALENT POOL (PLEASE NOTE THIS POSITION IS NOT ACTIVE BUT WILL BE USED FOR FUTURE VACANCIES)

Join our talent pool for upcoming full-time or contract opportunities.
Coreio is looking for an experienced ServiceNow consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients. As a ServiceNow consultant, you need to have ITIL experience to implement and manage ServiceNow solutions for our clients. The ideal candidate will have a strong background in IT Service Management (ITSM) and a deep understanding of ITIL principles.

• Act as a subject matter expert on ServiceNow platform during the design and implementation project phases
• Design, implement, and configure ServiceNow solutions based on client requirements and ITIL best practices.
• Conduct requirements analysis, process design, and workflow customization to align ServiceNow capabilities with business needs.
• Promote ServiceNow best practices and recommend out of the box solutions where appropriate
• Provide expert guidance on ITIL processes such as Incident Management, Change Management, Problem Management, and Service Catalog.
• Elicit requirements using interviews, requirements workshops, process document analysis, technical research, reverse engineering and prototyping.
• Capture business and functional requirements in the form of user stories, use cases, process flowcharts, UML diagrams and other business process modeling techniques.
• Translate technical and business requirements between business and technical teams
• Collaborate with the Architecture Review Board on defining technical design and ensure that the standards are followed when documenting technical solution
• Review proposed solutions with customers
• Collaborate with the Engagement Managers team on the projects estimates and delivery
• Build strong relationships with projects stakeholders. Anticipate issues, think proactively, and use critical thinking skills
• Write user guides, manuals and technical knowledge articles
• Keep up-to-date on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes
• Interface with the QA and Development teams to confirm that the developed solutions meet business requirements
• Assist in analysis and reporting of defects during testing phase
• Facilitate review and training sessions with functional owners and end-user representatives
• Provide implementation and post implementation support when required
• Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity.