ServiceNow Developer

at  Bosch Group

AT BOSCH, WE SHAPE THE FUTURE BY INVENTING HIGH-QUALITY TECHNOLOGIES AND SERVICES THAT SPARK ENTHUSIASM AND ENRICH PEOPLE’S LIVES. OUR PROMISE TO OUR ASSOCIATES IS ROCK-SOLID: WE ENJOY OUR WORK, WE INSPIRE EACH OTHER, WE PROVIDE EQUAL GROWTH OPPORTUNITIES FOR ALL TEAM MEMBERS, ALL ROLES ARE REPRESENTED IN ALL COUNTRIES. WE GROW TOGETHER!

Job Description

QUALIFICATIONS

• Several Years of Software Development experience, preferably on ServiceNow projects or comparable cloud platform projects,
• Experience with a variety of common programming languages, in particular with ServiceNow relevant languages (Javascript, Angular, Bootstrap). Other languages like Java, C#, Python etc. are beneficial,
• Good knowledge of ServiceNow ITSM, Virtual Agent, Knowledge Management modules
• Ideally experience in Front- as well as Backend Development,
• Deep understanding of modern software development and delivery techniques (CI/CD, Containerization and further),
• Strong communication skills
• English level - min B2
  Additional Information
  Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

TASKS:

• Designing and implementing of technical solutions based on user requirements using agile methodology,
• Configuring and developing ServiceNow based ITSM Platform and specific modules leveraging out of the box features or creating custom solutions,
• Installation and configuration of the Knowledge Management and Virtual Agent module in Service Now,
• Configuring and developing Virtual Agent conversations with the conversational designer,
• Integration of Intelligent search on Knowledge base and Virtual Agent application in Microsoft Teams,
• Client Interface Configuration in support portal,
• Display and configuration of Genius results,
• Integrating of external systems based on common interface technologies,
• Preparing project documentation,
• Sharing knowledge with other team members.