ServiceNow Developer

at  Computacenter

Hatfield
209352-en_GB
Life on the team
Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management systems.
The IT service management system employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.
While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.

KNOWLEDGEABLE AND EXPERIENCED LEADERS

Our knowledgeable and experienced management team have an average of 8+ years’ experience with our ServiceNow Centre of Excellence team, with some having more than 15 years! They’ve stood in your shoes and have a real insight into the work required and know the right levers to pull to help achieve the right outcomes.

• Perform a complex range of support activities to meet business requirements.
• Deliver fixes for support issues through either configuration or development.
• Escalate issues in line with company processes to ensure demands are met.
• Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.
• Perform Patch testing and maintenance along with monitoring the Performance of the ITSM platform.
• Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Provides specialist guidance and advice to less experienced colleagues to ensure consistent approach and adherence to design coding and standards.
• Acts as a role model for colleagues with regards to technical and behavioural competencies.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.