ServiceNOW Developer

at  Judicial Branch of Arizona in Maricopa County

Posting Date
11/15/24
Application Deadline
11/19/24
Pay Range
Min - 1st Quartile - Mid - Max
$81,000.00- $97,003.20 - $113,000.00 - $145,000.00
The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $81,000.00 - $113,000.00.
This position is exempt under the FLSA.
What We Offer
We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance.
Click here to learn more!
Job Type
Unclassified - Judicial
Department
D800 Superior Court
About the Position
Applicants must currently reside in Arizona or be willing to relocate to Arizona by the time of hire.
Standard Judicial Branch business hours are Monday through Friday from 8 am to 5 pm. This position may offer a hybrid (telework, remote) schedule, depending on the needs of the Judicial Branch.
The Judicial Branch is unable to provide visa sponsorship (i.e. H-1B visa etc.).
The ServiceNow Developer is responsible for developing and design the ServiceNOW platform providing solutions fora range of service requests from Judicial Branch customers and other stakeholders. The ServiceNOW Developer will have a leading role in developing the ServiceNOW platform and guide the development team in solution design and implementation approaches that align to best practices. The ServiceNow Developer is in charge of the day-to-day operation of the ServiceNow, maintenance, configuration, and administration of our ServiceNow platform - as well as development, integration with disparate systems and similar tasks.
About the Superior Court:
The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law…every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.
Position Qualifications
We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or technology-related field

Experience:

• Three (3) years of related developer/programmer work experience in Javascript, HTML, CSS and relational database development
• With one (1) year of ServiceNOW development work experience,

OR

Combined education and experience qualifications:

• An equivalent combination of post-secondary education and/or job-related experience may substitute on a year-for-year basis

Our Preferred Candidate has:

• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
• Experience with ServiceNow upgrades, patches, and release management
• Experience coding against ServiceNOW Glide API
• Experience in ServiceNow platform administration, including configuration, customization, and scripting
• Strong knowledge of IT service management (ITSM) principles and processes; ITIL certification preferred
• ITIL v3 or ITIL4 Certification
• Experience troubleshooting integration management, security, and application issues
• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc

Knowledge, skills, and abilities:

Knowledge of:

• ServiceNow platform development (Javscript + Glide) – including workflows and Integration Hub
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes
• Deep understanding of ServiceNow functionalities, best practices, and configuration options
• Installation, configuration, patching, testing, and troubleshooting ServiceNOW systems
• ServiceNOW system high availability and disaster recovery including usage of the ServiceNOW HI Service Portal

Skill in:

• Providing exceptional customer service
• Applying standard methodology, techniques, procedures and criteria
• Strong teamwork abilities
• Strong written and verbal technical communication
• Understanding of network standards and network security
• Strong technical expertise and attention to detail

Ability to:

• Demonstrate proficiency with ServiceNow incident, change, problem, request, CMDB, and knowledge management applications
• Ability to analyze, troubleshoot, and resolve complex software application related problems
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
• Multitask using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Work in a fast paced and constantly changing environment while staying engaged and motivated and collaborate effectively with cross-functional teams

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Lead the development team members and provide technical mentorship
• Develops, design, and maintain complex workflows using Workflow Editor
• Provide coding solutions for record collector routing, vetting, and processing
• Create and maintain Employee Center – including out-of-box widgets and customized widgets
• Create and maintain Integration Hub connectivity with various systems such as JIRA, AZDEVOPS, and Workday
• Develop and maintain detailed custom reporting dashboards
• Develop, design, and maintain Service Catalogs and customized record collector items
• Works closely with IT and business partners to configure and improve core ServiceNow platform capabilities in accordance with ITIL best practices
• Advises customers on the capabilities of the ServiceNow platform. Configures the platform to help business partners become efficient and achieve measurable benefits
• Collaborate with stakeholders to gather requirements, analyze needs, and implement solutions using ServiceNow capabilities
• Develops and maintains internal technical documentation, manuals, policies, and processes
• Lead the planning, testing, and execution of ServiceNow upgrades, patches, and enhancements
• Monitor ServiceNow system health, troubleshoot issues, and implement corrective actions as needed
• Develops and provides formal and informal instruction to IT and business partners on the ServiceNow platform
• Develop and maintain documentation, knowledge articles, and training materials for ServiceNow users
• Configures and maintains Service Level Agreements (SLA), catalog items and their associated workflows
• Stay current with ServiceNow product updates, releases, and industry trends to recommend improvements and optimize system functionality
• Monitors usage and overall compliance of ServiceNow and its applications
• Provides support, administration and maintenance of ServiceNow platform and associated applications and integrations
• Coordinates application and platform upgrades
• Develops systems integrations and process automation
• Monitors all external systems for connectivity and security purposes
• Participate in cross-functional projects and initiatives to integrate ServiceNow with other systems and processes
• Maintains a good understanding of upcoming changes to the platforms to assist with user change management

Working conditions:
While performing the duties of this job, the employee is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods of time; stand, walk, use hands to finger, handle, or feel; reach with hands and arms; and occasionally push, pull or lift up to 20 pounds. May require work hours outside of court operational hours for updates, maintenance, system outages, etc.

• Lead the development team members and provide technical mentorship
• Develops, design, and maintain complex workflows using Workflow Editor
• Provide coding solutions for record collector routing, vetting, and processing
• Create and maintain Employee Center – including out-of-box widgets and customized widgets
• Create and maintain Integration Hub connectivity with various systems such as JIRA, AZDEVOPS, and Workday
• Develop and maintain detailed custom reporting dashboards
• Develop, design, and maintain Service Catalogs and customized record collector items
• Works closely with IT and business partners to configure and improve core ServiceNow platform capabilities in accordance with ITIL best practices
• Advises customers on the capabilities of the ServiceNow platform. Configures the platform to help business partners become efficient and achieve measurable benefits
• Collaborate with stakeholders to gather requirements, analyze needs, and implement solutions using ServiceNow capabilities
• Develops and maintains internal technical documentation, manuals, policies, and processes
• Lead the planning, testing, and execution of ServiceNow upgrades, patches, and enhancements
• Monitor ServiceNow system health, troubleshoot issues, and implement corrective actions as needed
• Develops and provides formal and informal instruction to IT and business partners on the ServiceNow platform
• Develop and maintain documentation, knowledge articles, and training materials for ServiceNow users
• Configures and maintains Service Level Agreements (SLA), catalog items and their associated workflows
• Stay current with ServiceNow product updates, releases, and industry trends to recommend improvements and optimize system functionality
• Monitors usage and overall compliance of ServiceNow and its applications
• Provides support, administration and maintenance of ServiceNow platform and associated applications and integrations
• Coordinates application and platform upgrades
• Develops systems integrations and process automation
• Monitors all external systems for connectivity and security purposes
• Participate in cross-functional projects and initiatives to integrate ServiceNow with other systems and processes
• Maintains a good understanding of upcoming changes to the platforms to assist with user change managemen