ServiceNow Developer

at  NetServices

JOB DESCRIPTION

The ServiceNow Developer is responsible for participating in the development, maintenance, enhancement, and support of the ServiceNow platform following vendor best practices.

Duties and Responsibilities:

• Complete hands-on development within the ServiceNow platform including but not limited to: client scripts, business rules, UI actions, UI policies, data policies, workflow, flow designer, integration hub spokes, the script includes, catalog items, portal widgets, UI pages, event, and alert rules.
• Perform code review of peer development changes to ensure compliance with the Chenega ServiceNow Development standards and vendor’s best practices.
• Lead upgrade/patch skip remediation ensuring compliance with the Chenega ServiceNow Development standards and vendor’s best practices.
• Works with the Business / Product Team and development team to provide an estimated level of effort.
• Take ownership of high-level/complex business requirements and work them to completion.
• Understand business user stories/requirements to provide the technical design and solution for product enhancements / new features.
• Deliver product enhancements, new features, and defect fixes on time and error-free
• Collaborate with many teams and stakeholders locally and remotely to efficiently deliver high-quality product enhancements, new features, and defect fixes.
• Provide updated documentation of all product work including but not limited to, design documentation, technical operations/support documentation, and release notes.
• Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
• Ensure all work adheres to the processes, policies, and best practices for development and the platform for ServiceNow.
• Comprehensive understanding of ServiceNow Discovery and Configuration Management Database (CMDB) best practices.
• Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.
• Assist team members with support issues.
• Participate in daily standups to report status, delays, and risks to scrum master/team leads / management.
• Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.
• Ensure the system maintains compliance with policies and procedures.
• Mentor other team members as needed and provide technical guidance to the process and management teams.
• Practice safety-conscious behaviors in all processes and procedures.
• Other duties as assigned.

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• High school diploma or GED equivalent and relevant experience:
• 3+ years of experience in ServiceNow Platform development
• 2+ years of experience in ITSM development
• 3+ years of experience in Agile development practices
• ServiceNow CSA Certification (preferred)
• ServiceNow CAD Certification (preferred)
• Active TS/SCI Clearance

Knowledge, Skills and Abilities:

• Ability to obtain CI Poly
• Ability to script complex scenarios during interactive sessions
• Demonstrable experience creating and maintaining ServiceNow Logic, Scripts, and Integrations
• Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills
• Ability to work independently to achieve exceptional results
• Demonstrated ability to deliver quality work on time and translate planning into action
• Demonstrated ability to prioritize work on multiple efforts to ensure timely del

,

• Complete hands-on development within the ServiceNow platform including but not limited to: client scripts, business rules, UI actions, UI policies, data policies, workflow, flow designer, integration hub spokes, the script includes, catalog items, portal widgets, UI pages, event, and alert rules.
• Perform code review of peer development changes to ensure compliance with the Chenega ServiceNow Development standards and vendor’s best practices.
• Lead upgrade/patch skip remediation ensuring compliance with the Chenega ServiceNow Development standards and vendor’s best practices.
• Works with the Business / Product Team and development team to provide an estimated level of effort.
• Take ownership of high-level/complex business requirements and work them to completion.
• Understand business user stories/requirements to provide the technical design and solution for product enhancements / new features.
• Deliver product enhancements, new features, and defect fixes on time and error-free
• Collaborate with many teams and stakeholders locally and remotely to efficiently deliver high-quality product enhancements, new features, and defect fixes.
• Provide updated documentation of all product work including but not limited to, design documentation, technical operations/support documentation, and release notes.
• Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
• Ensure all work adheres to the processes, policies, and best practices for development and the platform for ServiceNow.
• Comprehensive understanding of ServiceNow Discovery and Configuration Management Database (CMDB) best practices.
• Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.
• Assist team members with support issues.
• Participate in daily standups to report status, delays, and risks to scrum master/team leads / management.
• Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.
• Ensure the system maintains compliance with policies and procedures.
• Mentor other team members as needed and provide technical guidance to the process and management teams.
• Practice safety-conscious behaviors in all processes and procedures.
• Other duties as assigned