ServiceNow Developer

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are seeking a talented and motivated ServiceNow Developer to join our team. The successful candidate will be responsible for developing, configuring, and maintaining the ServiceNow platform to meet the needs of our business. This role requires strong technical skills, a thorough understanding of ServiceNow, and the ability to work effectively within a team.

Specifically, you will:

• Design, develop, and implement custom applications and enhancements on the ServiceNow platform to support GCID ITSM/ITOM processes in incident, problem, change, service request, event or CMDB areas.
• Collaborate with subject matter experts to capture requirements for all stories.
• Work closely with business analysts, process owners, and stakeholders to gather and refine requirements.
• Customize ServiceNow workflows and processes to improve efficiency and user experience.
• Implement ServiceNow best practices for configuration and customization.
• Conduct thorough testing and validation of developed solutions to ensure quality and performance.
• Troubleshoot and resolve technical issues and defects in a timely manner.
• Create and maintain comprehensive technical documentation for developed solutions.
• Provide training and support to end-users and administrators.
• Stay current with the latest ServiceNow features, technologies, and industry trends.
• Identify opportunities for process improvement and automation within the platform.
• Implement enhancements and optimizations to improve the overall performance of ServiceNow solutions.