Req #: 0000165756
Category: Information Systems and IT
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: IT&S Service Applications

QUALIFICATIONS:

Required:

• Bachelor s degree in computer science, computer engineering or programming or relevant work experience
• 2-3 years experience developing and operating ServiceNow HRSD
• 3-5 years experience developing and operating other ServiceNow modules such as ITSM
• Currently working in ServiceNow Utah or later
• Knowledge of HRSD and Onboarding workflows
• Up-to-date knowledge of different programming languages, such JavaScript, SQL, HTML, and CSS.
• Knowledge of ITIL Processes
• Knowledge of SAML/SSO, REST APIs, Microservices and other backend development
• Working knowledge of database systems

ESSENTIAL FUNCTIONS:

• Design, Develop, install, and troubleshoot ServiceNow applications
• Provide technical insight in designing and supporting ServiceNow while aligning to Service Management and Human Resources standard methodologies along with Onboarding workflows
• Collaborate with cross-functional teams to identify and implement process improvements using ServiceNow
• Act as a subject matter expert on all aspects of ServiceNow HRSD and provide guidance to team members as needed
• Ensure data integrity and security within the ServiceNow HRSD platform
• Foster a positive and collaborative work environment within the HR team and across departments
• Integration development and maintenance
• Monitor and analyze data to identify trends and make data-driven recommendations for process improvements
• Continuously seek opportunities to improve and optimize HR processes using ServiceNow HRSD
• Participate in training and development opportunities to enhance skills and knowledge in ServiceNow HRSD
• Assist in training, documentation, and overall support
• Identify bugs/defects and resolutions to ensure platform functions as designed

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

LI-ET1