ServiceNow ITAM Architect - Manager - Consulting - Location OPEN

at  EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.
The exceptional EY experience. It’s yours to build.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Consultation and Requirements Gathering:
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• Collaborate with clients to understand their business requirements and objectives.

• Conduct thorough analysis of client’s existing processes and systems to identify opportunities for improvement and optimization.
• Leverage tools, templates and enablers to plan for and initiate ITAM implementation efforts
• Capture the right details needed to enable ITAM capabilities such as hardware / software asset lifecycle processes definition, integrations needed to develop an asset inventory, integrations with procurement and financial systems such as SAP Ariba, Oracle Financials etc. to build an end to end asset management solution using ServiceNow
• ServiceNow Implementation and Configuration:
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• Design the end to end solution architecture of configuring ITAM solutions such as HAM Pro, SAM Pro and related modules

• Design, configure, and implement ServiceNow solutions tailored to meet client’s business needs.
• Utilize HAM Pro, SAM Pro and other ITAM modules effectively to optimize IT infrastructure and service management processes.
• Provide guidance to clients on the deployment of MID servers
• Configure MID servers to support asset discovery as needed
• Hands on experience with HAM Pro and SAM Pro modules implementation
• Experience in importing and normalizing data into the ServiceNow CMDB (Configuration Management Database) to ensure accurate asset tracking and reporting.
• Experience in designing system to system integrations
• Develop custom solutions and integrations as necessary to enhance the functionality of ServiceNow platform.
• Solution Development and Deployment:
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• Lead the development and deployment of ServiceNow solutions, ensuring adherence to leading practices and standards.

• Provide technical guidance and mentorship to junior team members throughout the implementation process.
• Conduct thorough testing and quality assurance to ensure the reliability and performance of implemented solutions.
• Facilitate User Acceptance Testing with client and help them prioritize defects
• Lead the offshore development team by providing technical expertise, design & architecture guidance throughout the design, build and testing efforts
• Develop a Service Mapping playbook and Enterprise Execution roadmap
• Client Training and Support:
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• Direct and develop the creation of training material for training end users on how to utilize ServiceNow ITAM capabilities

• Provide comprehensive training to clients on the usage and administration of ServiceNow platform.
• Offer ongoing support and assistance to clients post-implementation, addressing any issues or concerns in a timely manner.
• Documentation and Knowledge Sharing:
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• Create detailed technical documentation including solution designs, configuration guides, and standard operating procedures.

• Share expertise and best

YOUR KEY RESPONSIBILITIES

We are seeking a highly skilled and experienced ServiceNow ITAM Architect join our dynamic team. As a ServiceNow ITAM Architect, you will play a pivotal role in implementing and optimizing ServiceNow solutions for our clients. Your expertise in ServiceNow ITAM (Hardware Asset Management, Software Asset Management, Cloud Cost Management) will be crucial in delivering high-quality services and solutions to our clients, ensuring their business processes are streamlined and optimized.

TO QUALIFY FOR THE ROLE, YOU MUST HAVE

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of recent experience designing and implementing ServiceNow ITAM solutions for large enterprise clients is required.
• Minimum 5+ years of recent experience working as a ServiceNow Consultant, with a focus on ITSM, ITOM, ITAM and other IT related capabilities.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and team members.
• Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise.
• Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
• Must be able to set goals and participate in strategic initiatives for a team.
• Experience or certification in SAFe or other industry proven architecture frameworks.
• Strong understanding of ITIL framework and IT service management processes.
• A driver’s license valid in the U.S.
• Be willing and able for regular travel to client sites.

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $141,200 to $258,900. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $169,500 to $294,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs