ServiceNow Lead Developer

at  NTT Data

Company Overview: Req ID: 294578 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow Lead Developer / Architect to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Job Description: The ServiceNow Lead Developer/Architect will be responsible for: Technical Leadership:

• Provide technical leadership and mentorship to a team of developers.
• Conduct code reviews and provide constructive feedback to ensure code quality and maintainability.
• Stay current with ServiceNow features, capabilities, and updates to guide the team effectively. Design and Development:
• Lead the design and development of ServiceNow solutions, including custom applications, workflows, and integrations.
• Ensure that solutions adhere to ServiceNow best practices, coding standards, and architectural principles.
• Design and develop ServiceNow modules, applications, and components based on business needs. Requirement Analysis:
• Work closely with stakeholders to gather and analyze requirements.
• Translate business requirements into technical specifications and design documents.
• Ensure that solutions align with business objectives and user needs. Configuration and Customization:
• Configure and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, and others.
• Develop custom scripts, business rules, UI policies, and client scripts to meet specific business requirements.
• Integrate ServiceNow with external systems using REST, SOAP, and other integration methods. Quality Assurance:
• Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions.
• Perform unit testing, system testing, and user acceptance testing (UAT) to identify and resolve issues.
• Ensure that all solutions are thoroughly documented and meet compliance requirements. 11 Incident and Problem Management:
• Provide third-level support for incidents and problems related to ServiceNow applications.
• Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.
• Implement preventive measures to reduce the occurrence of incidents and improve system stability. Project Management:
• Collaborate with managers to manage the queue of incidents and enhancements.
• Track progress against delivery milestones and ensure timely delivery of solutions.
• Identify and mitigate risks associated with the solutions. Continuous Improvement:
• Identify opportunities for process improvement and automation using ServiceNow capabilities.
• Recommend and implement enhancements to improve system performance and user experience.
• Participate in continuous learning and professional development to stay abreast of ServiceNow advancements

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team

• Provide technical leadership and mentorship to a team of developers.
• Conduct code reviews and provide constructive feedback to ensure code quality and maintainability.
• Stay current with ServiceNow features, capabilities, and updates to guide the team effectively. Design and Development:
• Lead the design and development of ServiceNow solutions, including custom applications, workflows, and integrations.
• Ensure that solutions adhere to ServiceNow best practices, coding standards, and architectural principles.
• Design and develop ServiceNow modules, applications, and components based on business needs. Requirement Analysis:
• Work closely with stakeholders to gather and analyze requirements.
• Translate business requirements into technical specifications and design documents.
• Ensure that solutions align with business objectives and user needs. Configuration and Customization:
• Configure and customize ServiceNow applications and modules, including ITSM, ITOM, ITAM, and others.
• Develop custom scripts, business rules, UI policies, and client scripts to meet specific business requirements.
• Integrate ServiceNow with external systems using REST, SOAP, and other integration methods. Quality Assurance:
• Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions.
• Perform unit testing, system testing, and user acceptance testing (UAT) to identify and resolve issues.
• Ensure that all solutions are thoroughly documented and meet compliance requirements. 11 Incident and Problem Management:
• Provide third-level support for incidents and problems related to ServiceNow applications.
• Troubleshoot and resolve technical issues, ensuring minimal disruption to business operations.
• Implement preventive measures to reduce the occurrence of incidents and improve system stability. Project Management:
• Collaborate with managers to manage the queue of incidents and enhancements.
• Track progress against delivery milestones and ensure timely delivery of solutions.
• Identify and mitigate risks associated with the solutions. Continuous Improvement:
• Identify opportunities for process improvement and automation using ServiceNow capabilities.
• Recommend and implement enhancements to improve system performance and user experience.
• Participate in continuous learning and professional development to stay abreast of ServiceNow advancement