ServiceNow Platform Administrator

at  Epam Systems

We are looking for an experienced ServiceNow Platform Administrator who will work directly with the client’s team as an independent contributor without supervision.
The ideal candidate will be responsible for the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform to ensure smooth and efficient operation.
If you are interested in this opportunity – apply!
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

REQUIREMENTS

• Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Asset Management, and Service Catalog
• Proficiency in JavaScript, HTML, CSS, and other web technologies
• Experience with ServiceNow integration using REST/SOAP APIs
• Familiarity with ITIL framework and IT Service Management (ITSM) best practices
• Proven ability to work directly with the client without supervision
• Proven ability to manage their work, resolve roadblocks and meet deadlines
• Readiness to work in a dynamic environment
• Great communication skills
• English B2 or higher
• Excellent problem-solving and analytical skills
• Displays strong initiative, ownership, and enthusiasm for optimization
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with a focus on quality and accuracy

• Perform day-to-day administration of the ServiceNow platform, including managing user access, roles, and permissions
• Configure and maintain forms, workflows, and business rules
• Monitor system performance and conduct regular maintenance tasks
• Customize and configure ServiceNow applications and facilitate rollout of new applications and modules
• Develop and maintain Service Catalog items and associated workflows
• Create and manage dashboards and reports to track KPIs and SLAs
• Design and implement integrations between ServiceNow and other enterprise systems
• Develop and manage automation scripts to streamline processes
• Provide technical support for ServiceNow-related issues and inquiries
• Troubleshoot and resolve issues related to the ServiceNow platform
• Conduct root cause analysis for system issues and implement corrective actions
• Identify opportunities for process improvement and system enhancements
• Stay updated on ServiceNow releases and new features, recommending and implementing upgrades as necessary