ServiceNow Product Owner (f/m/d), 100%

at  Bachem Holding AG

Bachem is a leading, innovation-driven company specializing in the development and manufacture of peptides and oligonucleotides. With over 50 years of experience and expertise Bachem provides products for research, clinical development and commercial application to pharmaceutical and biotechnology companies worldwide and offers a comprehensive range of services. Bachem operates internationally with headquarters in Switzerland and locations in Europe, the US and Asia. The company is listed on the SIX Swiss Exchange. For further information, see www.bachem.com.
To drive our continuous organic growth, we are constantly looking for highly qualified professionals.
Central Functions IT provides the Bachem Group with digital business solutions and enterprise platforms. To further strengthen our team, we are looking for dedicated ServiceNow Product Owner (f/m/d), 100% to drive the development and enhancement of our ServiceNow platform.
As a ServiceNow Product Owner, you will be responsible for overseeing the development, implementation, management and optimization of the ServiceNow platform within our organization. You will work closely with stakeholders, development/delivery resources and other key personnel to ensure that the platform meets business needs and delivers maximum value.
This role requires a hands-on attitude and strategic mindset with a deep understanding of ServiceNow capabilities and a passion for driving digital transformation.

• Develop roadmap for the platform aligned with the platform strategy, business objectives and stakeholder needs
• Work closely with stakeholders to gather requirements, understand their needs, and translate them into actionable user stories and features
• Manage and prioritize backlog in alignment with process owners for the configuration of system functionalities and enterprise-wide business & IT workflows
• Define and refine user stories and ensure successful implementation of features with release planning and change management
• Implement features in collaboration with external developer resources to ensure that features are delivered on time, within scope, and meet quality standards
• Maintain the platform with incident resolution, root cause analysis and bug fixing
• Ensure platform lifecycle management and release upgrades
• Ensure platform adoption with user trainings and enable data-driven decision with reports and dashboards for stakeholders
• Stay up-to-date with the latest ServiceNow features and best practices, continuously seeking opportunities to enhance the platform.
• Support the team’s Central Functions IT service portfolio as system owner and deputy of further business solutions
• Specify, implement and maintain technical system integrations
• Ensure compliance to CSV requirements, IT policies and procedures
• Contribute to projects as SME on behalf of Central Functions IT