ServiceNow Senior Administrator/Developer

at  Financial Conduct Authority

ServiceNow Senior Administrator/Developer
Salary: National ranging from £51,200 to £78,700 and London from £56,400 to £80,000
The team/department
The ServiceNow Senior Associate role will include administration, customization, configuration, and integration of the platform while working in a DevOps operating model providing on-going support, maintenance, and optimization of the platform.
As a successful ServiceNow Senior Associate, you will be working within the ERP Product Group DevOps team within our Data Tech & Innovation division. Collaborating with the ERP Product Group and key business owners and SMEs, you will play the role of senior developer in a team delivering improvements to our existing ServiceNow instance and Business as Usual operations. Additionally, the identification of new opportunities for leveraging the functionality offered in the latest versions of ServiceNow.

What you will be doing (the role)

• As a senior associate you will be responsible for administering, configuring, customising, and integrating the platform while working in a DevOps operating model. It is the responsibility of the person in this role to make sure that the instance is upgraded following the ServiceNow cadence and FCA road map
• We expect you to provide creative solutions for customer requirements utilising the technology stack available within ServiceNow including JavaScript, Flows, Integration Hub, Workflows etc following ServiceNow and ITIL best practices
• This role will also see you working and helping other members in an Agile team with strong focus on continuously delivering value to the customers while making sure that the Sprint goals and Product goals are achieved and is adhering to the Product Road map
• You will also be responsible to create and maintain documentation where necessary, make sure active knowledge sharing and mentoring is happening within the team thereby avoiding technical dependency within the team
• Participate in technical discussions with stakeholders alongside the Product owner/Tech architect to develop the understanding and context of the requirements before implementing them
• Provide BAU support for the platform alongside other team members and participate in production releases

What will you get from the role?

• Exposure and a chance to upskill in various modules of ServiceNow including ITSM Pro, HR, SIR, Vulnerability Response, SecOps, ITOM discovery and many more in the pipeline
• We believe that our employees need to be up to date to deliver value, hence we maintain a training budget which you can utilise to take trainings and certifications
• We are keen for team members to have responsibility for their own projects and encourage creativity and ownership at every level, whilst making sure that everyone has the support, they need to feel good about the work they are delivering
• You will get to work in a fun and friendly agile team who are passionate about making a difference
• An inclusive and diverse environment with opportunities to join staff networks

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

• 25 days holiday per year plus bank holidays
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
The skills and experience you will have
Minimum criteria

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

• Experience in ServiceNow Administration and Development
• Certified ServiceNow System Administrator
• ITIL V3/V4 Foundation accreditation

Essential criteria

• Excellent command on the platform basics including ACLs, UI policies, Client scripts, UI actions, Business rules, Workflows, Flow Designer, Mid Server configuration and ServiceNow best practices
• Strong experience in designing, building, and implementing solutions at least a few of these modules: ITSM, CMDB, ITOM, HRSD, SIR, SecOps, Vulnerability Response
• Familiar with various integration methods such as Data source, REST/SOAP APIs, Integration hub etc
• Good understanding of OOTB capabilities of ServiceNow and a hunger to keep yourself up to date with the developments in the ServiceNow world
• You should be able to identify and implement the right solution utilising your knowledge of the capabilities of the platform
• Ability to forge and maintain strong relationship with team members and stakeholders
• The candidate should possess SC clearance or should be able to clear SC

About the FCA
The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found
here.
FCA’s Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role.
Flexible working
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.
Multi-location
As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.
Useful information
Applications for this role close at 23:59 on the 19th March
This role is graded as Senior Associate - Regulatory
Got a question?
For internal applicants, please contact Michael Wood on
michael.wood@fca.org.uk
For external applicants, please contact Asha Gladis on
asha.gladis@fca.org.uk
What to expect from our interview process
The assessment includes two rounds. The first-round covers, FCA competency questions and talking through your CV. If successful you will be invited for a second round where your technical competency will be assessed
Application support
We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.
If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.
Security Clearance/Vetting
The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting.
Please note that all applications must be submitted through our online portal, applications sent via email will not be accepted.

What you will be doing (the role)

• As a senior associate you will be responsible for administering, configuring, customising, and integrating the platform while working in a DevOps operating model. It is the responsibility of the person in this role to make sure that the instance is upgraded following the ServiceNow cadence and FCA road map
• We expect you to provide creative solutions for customer requirements utilising the technology stack available within ServiceNow including JavaScript, Flows, Integration Hub, Workflows etc following ServiceNow and ITIL best practices
• This role will also see you working and helping other members in an Agile team with strong focus on continuously delivering value to the customers while making sure that the Sprint goals and Product goals are achieved and is adhering to the Product Road map
• You will also be responsible to create and maintain documentation where necessary, make sure active knowledge sharing and mentoring is happening within the team thereby avoiding technical dependency within the team
• Participate in technical discussions with stakeholders alongside the Product owner/Tech architect to develop the understanding and context of the requirements before implementing them
• Provide BAU support for the platform alongside other team members and participate in production release

What will you get from the role?

• Exposure and a chance to upskill in various modules of ServiceNow including ITSM Pro, HR, SIR, Vulnerability Response, SecOps, ITOM discovery and many more in the pipeline
• We believe that our employees need to be up to date to deliver value, hence we maintain a training budget which you can utilise to take trainings and certifications
• We are keen for team members to have responsibility for their own projects and encourage creativity and ownership at every level, whilst making sure that everyone has the support, they need to feel good about the work they are delivering
• You will get to work in a fun and friendly agile team who are passionate about making a difference
• An inclusive and diverse environment with opportunities to join staff network

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

• Experience in ServiceNow Administration and Development
• Certified ServiceNow System Administrator
• ITIL V3/V4 Foundation accreditatio