ServiceNow Senior Technical Consultant

at  Konversational Limited

LOCATION: IRELAND

Direct applicants only
Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today.
As a Senior Technical Consultant with Konversational, you will be hands-on leading the technical implementations of ServiceNow in a consulting environment, with the responsibility for implementing ServiceNow for a range of customers.
Konversational is a boutique consultancy which delivers a new level of customer experience expertise that helps brands accelerate their digital transformation, through the ServiceNow platform.

ABOUT YOU:

• You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge.
• You are agile enough to adapt to the rapid growth and change of our business.
• You are looking for a blended role involving development and client-facing consulting.
• You can coach and mentor your peers and help foster knowledge sharing.
• You have a high sense of responsibility and autonomy.
• You always look for the bigger picture when trying to resolve problems
• You maintain high standards and see feedback or failure as motivation to learn and grow.
• You can build relationships that move our business forward.
• Based in Ireland, with flexibility to travel to customers.

• Develop best practice designs and solutions to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs.
• Setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements.
• Work with architects and cross functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs.
• Maintain a high level of customer response, satisfaction, and looking to strengthen the relationship between the customer and Konversational at all times.
• Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and offerings.
• Mentor the team of junior consultants, guide the team’s growth, deliver learning sessions internally.