ServiceNow Solution Architect - Technology Consulting

at  EY

IF WE INSPIRE YOU TO DO THE WORK YOU LOVE, WILL YOU STILL CALL IT WORK?

At EY we believe that whoever you are, your uniqueness helps us stand apart.
We bring together extraordinary people, like you, to build a better working world.

WHAT’S IN IT FOR YOU?

Did you know that EY has the fastest growing ServiceNow Practice with over 100 members in our Oceania practice and over 3200 globally. We are continuing to expand our EY ServiceNow team and are searching for passionate individuals who share our commitment to excellence. Transform your ServiceNow career at EY.
We are currently seeking a ServiceNow Solution Architect. You will be responsible for overseeing the design, development, and implementation of ServiceNow solutions, effectively mapping business needs to technical requirements, and ensuring the scalability and performance of our ServiceNow environment. This position requires a high level of technical expertise, strategic thinking, and the ability to lead conversations and projects.

ACKNOWLEDGEMENT OF COUNTRY

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation

RESPONSIBILITIES:

• Lead solution design of ServiceNow implementations, demonstrating understanding of the client organisation, enterprise architecture and desired outcomes.
• Work closely with clients and colleagues to define, design, and implement ServiceNow solutions and ensuring they address business requirements and align with future state.
• Create system design and detailed technical documentation.
• Provide technical expertise and leadership in ServiceNow platform architecture, guiding both internal teams and clients.
• Configure and enhance ServiceNow platform using scripts and platform capabilities
• Conduct deep-dive technical troubleshooting and issue resolution.
• Lead and participate in system and integration testing, ensuring best practices are followed.
• Educate and coach colleagues and users on ServiceNow functionalities and best practices.
• Ensure that all implementation work is carried out in accordance with the company policies and industry best practices.
• Effective upwards management to program lead and executives.
• Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations.