ServiceNow Technical Consultant - Technology Consulting

at  EY

IF WE INSPIRE YOU TO DO THE WORK YOU LOVE, WILL YOU STILL CALL IT WORK?

At EY we believe that whoever you are, your uniqueness helps us stand apart.
We bring together extraordinary people, like you, to build a better working world.

WHAT’S IN IT FOR YOU?

Did you know that EY has the fastest growing ServiceNow Practice with over 100 members in our Oceania practice and over 3200 globally. We are continuing to expand our EY ServiceNow team and are searching for passionate individuals who share our commitment to excellence. Transform your ServiceNow career at EY.
We are currently seeking a ServiceNow Technical Consultant to join our highly professional team. The chosen individual will be tasked with delivering innovative solutions involving ServiceNow and working with clients to understand their business needs, configuring, and enhancing the ServiceNow platform to provide practical solutions.

ACKNOWLEDGEMENT OF COUNTRY

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation

RESPONSIBILITIES:

• Defining, designing, and implementing ServiceNow solutions and ensuring they are aligned with business requirements.
• Working closely with clients to build ServiceNow-based business solutions that address their needs.
• Configuring and enhancing ServiceNow platform using scripts and application capabilities.
• Providing technical expertise in identifying, evaluating, and developing effective solutions and procedures that meet user requirements.
• Providing support and troubleshooting for the ServiceNow platform, with an emphasis on user satisfaction, accuracy, and effectiveness.
• Creating and maintaining system design and end user documentation for all applications in the ServiceNow platform.
• Conducting user training sessions and creating user guides.
• Participating in all technical aspects of the ServiceNow program and solution delivery.
• Perform system and integration testing, ensuring best practices are followed.
• Ensuring that all implementation work is carried out in accordance with the company policies and industry best practices.
• Effective upwards management to program lead and executives
• Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations