ServiceNow (TSM/TSOM) Lead

at  Infosys

Infosys is seeking a ServiceNow (TSM/TSOM) Lead. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications

• Candidate can work out of any one of these locations - Calgary, AB, Missisauga, ON or Vancouver, BC. This position may require relocation and / or travel to project locations. Candidate must be located within commuting distance or be willing to relocate to the area.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

PREFERRED QUALIFICATIONS

• 2+ years’ experience as Architect in Telecom Service Management.
• Experience with ServiceNow TSM/TSOM module and its interaction with BSS/OSS system including ServiceNow modules CSM (Customer Service Management)/FSM (Field Service Management) in Enterprise/Consumer/Federal segment.
• Understanding of Agile way of working.
• OSS/ BSS experience with extensive technical design expertise of Service Assurance, Network Assurance, ITSM, Monitoring (application, performance, network resource etc), CSM (Customer Service Management) and Customer Service Portal capabilities and experience or solid understanding of ServiceNow TSM/CSM/ ITSM/ ITOM/TSOM implementation in Telecom domain
• You will be responsible for defining, design, developing and implementing Telecom technical Products within the Project
• Experience in driving the technical product definition scope through the development lifecycle to provide early realization of the value of products and product features.
• You will drive the prioritization of the developments, developing plans and roadmaps, using your skills in the domain, product management and stakeholder management.
• Lead a multi-disciplinary team of people to design, develop, test, release and potentially operate, a technical product that will underpin a broad portfolio of Propositions.
• You will be expected to be work in an autonomous manner, setting direction and prioritization for teams, and communicating to stakeholders, and dependent teams to ensure successful delivery of the Technical Product.
• Experience of working in large programs and owning a product which is part of a wider portfolio. Demonstrable ability to understand and resolve conflicting priorities with other products.
• Collaborate effectively with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests, guide them achieve customer requirements and ensure compliances to the best practices
• Good Communication and Client interfacing skills.

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem

Please refer the Job description for details