ServiceNow UX Designer

at  Deloitte

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state, and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

QUALIFICATIONS

Required:

• Bachelor of Arts (B.A.)
• 2+ years of design and research experience in a consulting or in-house environment, utilizing the ServiceNow platform
• Experience with modern design tools like Sketch, Axure, Principle, Framer, and InVision
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Must be able to obtain and maintain the required level of security clearance for this role
• Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

• Experience producing and/or overseeing the production of Figma prototypes
• Experience implementing Low Fidelity Concepts
• Experience performing User Research (Quantitative/Qualitative) and Usability Testing
• Experience with Heuristic Evaluation as a usability inspection method
• A strong portfolio that demonstrates your experience, storytelling, and design presentation skills
• Proven ability to drive the design direction in terms of user interaction and design patterns
• Prior experience in reviewing existing systems and processes to identify UX issues and develop UX recommendations
• A passion for public service

Create highly usable experience within the ServiceNow platform. Collaborate with the product manager, developers, and stakeholders to ensure that user requirements are met, and user feedback is incorporated.