Services and Solutions Administrator with French

at  Michelin

Services and Solutions Administrator with French
Michelin is hiring!

MISSION:

Assist customers and service providers, for our fleet operators activities, seeking solutions to meet their needs with efficiency, agility and quality while respecting the company values.

What we’re looking for:

• Bachelor’s degree;
• Advanced level of French and English;
• Organizational and multitasking ability;
• Attention to detail;
• A good team worker and Customer-oriented approach;
• Strong knowledge of Microsoft Office package (especially Excel);
• Labor legislation knowledge would be considered an advantage.

The Services and Solutions Administrator will be responsible with:

Remote Support to Customers and Service Providers:

• Provide operational support to the customer or service provider through different channels (phone, chat, email, etc.);
• Assist the Dealer/Customer/Partner/provider with any aspect of services operations question: problems, training, compliance, escalations;
• Perform the first triage (troubleshoot technical issues or inquiries) and steer the Dealer/Customer/ Partner/Provider to the right department/individual based on the facts shared by them;
• Update and enter information to keep the customer’s records up to date;
• Start and schedule a Service Order according to the scheduling process;
• Assist with system requests;
• Assist and helps on customers questions regarding the usage of monitoring equipment, tools, offers and/or operational procedures;
• Steer and manage the performance of your “client” portfolio and alert when there is deviation.

Scheduling:

• Organize deployment of enhancements to existing offers or new offers with the Dealer/Customer/Partner/provider;
• Support the delivery or removal of equipment via multi-channel assistance (chat and e-mail, etc), following the scheduling process;
• Track the Service Orders ensuring that the scheduling process is carried out with quality and efficiency;
• Confirm customer and vehicle data;
• Capture and record the service provided and customer data to keep the customer’s files up to date.

Billing Service:

• Provide help and answer questions on billing and invoice disputes (divergent values, payment schedule, duplicate payment, equipment issues, transfer of ownership, among others.);
• Update and record the information/decision in the customer’s file.

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager