Services Coordinator - Home Care

at  Qualicare Homecare BC

BENEFITS:

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

OVERVIEW

Qualicare Home Care is looking for compassionate, caring, and reliable individual to join our family as a Services Coordinator. Qualicare offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families. Our clients are located throughout the Lower Mainland and we have offices in Vancouver, Surrey, and Port Coquitlam.

JOB SUMMARY

The Services Coordinator performs the majority of functions related to client management such as scheduling, client and caregiver communication, and more. She/he organizes and schedules clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organization’s policies and procedures. There will be a requirement to be on call after regular business hours from time to time.

QUALIFICATIONS

• Experience in the healthcare field
• Knowledgeable in all Windows applications
• Experience with scheduling software is an added benefit
• Strong customer service skills
• High attention to detail
• Strong problem-solving skills
• Self-directing with the ability to work with little direct supervision
• Excellent customer service skills
• Experience with direct employee supervision
  Flexible work from home options available

• Effectively meets the needs of each client by scheduling the client with caregiving services
• Ensures compliance with standards of care
• Monitors referral trends and anticipates increases/decreases
• Responds to client/employee inquiries immediately
• Ensures all relevant information is received either in written/verbal/electronic format
• Assists with tracking and validating client-related documentation
• Assesses client satisfaction
• Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Coordinator immediately