Services Delivery Manager - Telco Red Hat Consulting (Dubai Office, UAE)

at  Red Hat Inc

The Red Hat Telco Consulting team is looking for a Go to Market Leader to join us and support the delivery in the UAE. In this role, you will lead the Telco Services organization in the Middle East and Africa region. You’ll oversee the Services business of your assigned accounts deeply aligning with Telco Sales regional management. As a Go to Market Leader, you will manage associate consultations including one-on-one meetings, escalation situations, performance and development, and general team coordination within your region.

What you will do

• Manage a team of consultants, Services Sales and project managers, including activities like career planning, performance analysis, skills development, hiring, etc.
• Oversee services delivery in a set of accounts; be responsible for revenue and margin targets
• Contribute to account strategy definition on your assigned region.
• Grow revenue within each account by offering and delivering new projects; guide services opportunities based on account plans
• Carry out internal statement of work (SoW) approval and delivery
• Take responsibility for revenue, margin, and billability targets for the team
• Ensure profitability and staff sufficiency by collaborating with the Consulting Operations team
• Work with the consulting enablement lead for the Europe, the Middle East, and Africa (EMEA) region to ensure availability of appropriate training

What you will bring

• Good understanding of enterprise architecture technologies including application development and infrastructure
• Experience working in sales or professional services sales support including developing SoWs, pricing, large-scale proposal development, and customer development
• Practical experience with people management including a successful record of talent development within a team
• Knowledge of project management processes and experience with revenue-based project reporting
• Understanding of the Red Hat business strategy and economic model; good business insight and judgment
• Ability to understand the technical impact of projects and the business impact on both Red Hat and customers in delivering and scoping projects
• Fluent language skills in English and Arabic
• Willingness to travel 25-50%, following Red Hat’s guidelines

About Red Hat
Red Hat
is the world’s leading provider of enterprise
open source
software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email
application-assistance@redhat.com
. General inquiries, such as those regarding the status of a job application, will not receive a reply

• Manage a team of consultants, Services Sales and project managers, including activities like career planning, performance analysis, skills development, hiring, etc.
• Oversee services delivery in a set of accounts; be responsible for revenue and margin targets
• Contribute to account strategy definition on your assigned region.
• Grow revenue within each account by offering and delivering new projects; guide services opportunities based on account plans
• Carry out internal statement of work (SoW) approval and delivery
• Take responsibility for revenue, margin, and billability targets for the team
• Ensure profitability and staff sufficiency by collaborating with the Consulting Operations team
• Work with the consulting enablement lead for the Europe, the Middle East, and Africa (EMEA) region to ensure availability of appropriate trainin