Services Director, APAC

at  Cellebrite

COMPANY OVERVIEW:

Cellebrite’s (NASDAQ: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities worldwide. We are a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations in mastering the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies worldwide, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage data in legally sanctioned investigations.

POSITION OVERVIEW:

As a Services Director, you will be accountable for service delivery in your region including solution delivery (deployments), customer onboarding & workshops, and paid services. You will work closely with your sales, presales, CSM, & support peers to align on customer needs and provide regional sync. Additionally, you will be part of the Global Services staff and, as such, be responsible for our offering, R&Rs with other stakeholders, processes, and programs. Our group will be focused on delivering the value of our solutions to our users while maintaining high operational excellence and championing customer satisfaction.

EXPERIENCE & EDUCATION

• Bachelor’s degree in Business, Science, Technology Management, Engineering, or a related field.
• 5+ years of experience in service delivery, professional services, or technical leadership roles, ideally within the technology or public sector industry.
• Proven track record of successfully managing service delivery teams and customer projects.
• Extensive experience working with public sector clients (government, military, etc.) and understanding of their unique requirements.