Services Director

at  AVEVA

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
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Job Title: Services Director for Americas SDC
Reports to: Services VP, Americas
Location: Mexico City (Hybrid)
AVEVA Software is a global technology company that works in partnership with a broad range of industrial and commercial customers to design and supply advanced technologies that optimize their operational performance and profitability. From oil refineries and power stations to mining companies, smart cities and appliance manufacturers, our market-leading software, systems, and controls enable our customers to monitor, control and automate their products and processes, thereby maximizing safety, efficiency, reliability and ease of use.
AVEVA Software maintains a seasoned consulting team focused on various portfolio products catering across sections of manufacturing process, with the methodology extensively proven across diverse projects globally, this team complements and augments our systems integration partner network as we work flexibly and collaboratively on larger project implementations.
This position is responsible for the managing the offshore delivery center in India providing project delivery services to customers in collaboration with regional delivery centers.

AVEVA Software is looking for a competent leader to be based at their Mexico Office and manage the team of 30+ team of highly competent team of Project Managers, Engineering Managers, Solution Architects, Lead Engineers, Application Consultants. This role will require working in AVEVA Americas Services leadership team and enabling the seamless large/distributed solution deliveries across the Americas region. The key goals for this role are:

• Capability Improvement
• Ownership & Collaboration through effective stakeholder management
• Transparency in the operations
• Customer Satisfaction - through On-time Project Delivery within acceptable Quality
• Improve Gross Margin through Higher Utilization
• Stakeholder Management

Apart from the above project delivery expectations the role is also expected to participate in strategic business initiatives and help overall as business enabler.

Important responsibility of the candidate will be capability to think ahead and put together vison for the team in Mexico catering to the growth. Critical attributes of this role are:

• Critical Thinking & Problem Solving
• Collaboration
• Strategic & Clear Line of Thought
• Team Building, Talent Management
• Positive Attitude

The ideal candidate will have excellent communication skills, proven leadership skills, deep understanding of process industry and enterprise solution delivery.
Responsibilities:

Provide leadership and management of the Shared Delivery Center in North America (Mexico, USA and Canada), including strategic planning, growth, account management, and delivery of projects. This position is responsible and accountable for revenue and net margins generated from this business and its yearly expected growth.

• Accountable and responsible for the overall success of projects and customer satisfaction. Key metrics include Project Margins, Revenue, Schedule, Quality and Utilization.
• Direct Management of all resources required to deliver products and projects to customers
• Leading, coaching, mentoring and enabling managers within the Department
• Manage & Maintain a customer focused organization through an unmatched Domain, Product and Application Culture throughout delivery of customer focused projects
• Manage & Maintain a value driven organization and drive further towards high value competitive cost organization
• Maintain high levels of trust and confidence in stakeholders.
• Foster capability by knowledge sharing, Cross Skilling, and Cross Leveraging
• Drive the organization towards best-in-class service delivery organization through continuous improvement.
• Be the focal point for any risk escalation.
• Financial reporting of parameters related to this business, delivering high value with improved Gross Margins
• Establish team growth strategies based on the projections and work with leadership to maintain balance for business continuity.
• Works across functions to achieve team growth, infrastructure, and retention requirements.
• Supports across sales and technical sales organization through sales pursuits and act as sales enabler function.
• Supports delivery teams with guidance on complex implementations, with the deep domain knowledge and delivery experience.
• Supports project teams with Architecture and Build reviews to ensure high quality of deliverables.
• Works across functions to support strategic business objectives.
• Find out of the box strategies to scale delivery capacity and reduce waste.
• Oversee/ensure the quality of delivery projects and provides out of the box ideas to develop tools/applications to optimize delivery cycle.
• Create, document, and implement the detailed procedure to improve productivity and quality of deliveries.
• Managing key issues with customers in support of the department managers, give presentations to customers providing solutions.
• Standardizing practices for remote engineering projects – QMS

Requirements

• Bachelor’s degree in Engineering Field, Computer Science or related discipline
• 15+ years of progressively responsible experience with handling teams
• Experience in delivering customer solutions involving enterprise applications with more than three products.
• Experience with managing cross functional stake holders, coming up with vision and mission for the growth of the large teams.
• Fluent in English; read/write/speak.
• Ability and flexibility to travel
• Proficient with Microsoft Office; Word, Excel, Outlook, Project

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world

AVEVA Software is looking for a competent leader to be based at their Mexico Office and manage the team of 30+ team of highly competent team of Project Managers, Engineering Managers, Solution Architects, Lead Engineers, Application Consultants. This role will require working in AVEVA Americas Services leadership team and enabling the seamless large/distributed solution deliveries across the Americas region. The key goals for this role are:

• Capability Improvement
• Ownership & Collaboration through effective stakeholder management
• Transparency in the operations
• Customer Satisfaction - through On-time Project Delivery within acceptable Quality
• Improve Gross Margin through Higher Utilization
• Stakeholder Managemen

Important responsibility of the candidate will be capability to think ahead and put together vison for the team in Mexico catering to the growth. Critical attributes of this role are:

• Critical Thinking & Problem Solving
• Collaboration
• Strategic & Clear Line of Thought
• Team Building, Talent Management
• Positive Attitud

Provide leadership and management of the Shared Delivery Center in North America (Mexico, USA and Canada), including strategic planning, growth, account management, and delivery of projects. This position is responsible and accountable for revenue and net margins generated from this business and its yearly expected growth.

• Accountable and responsible for the overall success of projects and customer satisfaction. Key metrics include Project Margins, Revenue, Schedule, Quality and Utilization.
• Direct Management of all resources required to deliver products and projects to customers
• Leading, coaching, mentoring and enabling managers within the Department
• Manage & Maintain a customer focused organization through an unmatched Domain, Product and Application Culture throughout delivery of customer focused projects
• Manage & Maintain a value driven organization and drive further towards high value competitive cost organization
• Maintain high levels of trust and confidence in stakeholders.
• Foster capability by knowledge sharing, Cross Skilling, and Cross Leveraging
• Drive the organization towards best-in-class service delivery organization through continuous improvement.
• Be the focal point for any risk escalation.
• Financial reporting of parameters related to this business, delivering high value with improved Gross Margins
• Establish team growth strategies based on the projections and work with leadership to maintain balance for business continuity.
• Works across functions to achieve team growth, infrastructure, and retention requirements.
• Supports across sales and technical sales organization through sales pursuits and act as sales enabler function.
• Supports delivery teams with guidance on complex implementations, with the deep domain knowledge and delivery experience.
• Supports project teams with Architecture and Build reviews to ensure high quality of deliverables.
• Works across functions to support strategic business objectives.
• Find out of the box strategies to scale delivery capacity and reduce waste.
• Oversee/ensure the quality of delivery projects and provides out of the box ideas to develop tools/applications to optimize delivery cycle.
• Create, document, and implement the detailed procedure to improve productivity and quality of deliveries.
• Managing key issues with customers in support of the department managers, give presentations to customers providing solutions.
• Standardizing practices for remote engineering projects – QM