Services Engagement Expert

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift-up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

REQUIREMENTS

Candidates must fulfill the following requirements:

• Master-degree or equivalent preferably in business / economics / computer science / mathematics / physics;
• Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy and professionalism;
• Highly customer service oriented with strong customer management skills;
• Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem;
• Proven problem-solving skills and strong work ethic are required;
• Open to travel;
• Language: fluent in both Danish and English.

WORK EXPERIENCE

Candidates must have sufficient working experience in a professional context, consisting of:

• 2+-years in customer engagement management / project management / program management relating to SAP engagements;
• 3+ years of relevant professional experience including and preferably extended SAP software product / SAP cloud service experience;
• Understanding of the SAP technology and understanding of SAP Business Suite/Tools (e.g. SAP Solution Manager) and Cloud products;
• SAP HANA, SAP S/4HANA and SAP Cloud Platform knowledge and experience is considered as a plus;
• Industry knowledge in Consumer Industry / High Tech industry / Process Industry are considered as a plus.

ROLE DESCRIPTION

A senior Technical Quality Manager / Services Engagement Lead is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As trusted advisor on-site with the customer you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. Based upon your SAP track record you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers. The senior Technical Quality Manager / Services Engagement Lead effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).

KEY AREAS OF RESPONSIBILITIES AND TASKS

• Management of the customer engagement
• Establish trusted relationship with customer to drive action plans
• Define the Premium Engagement portfolio & service plan with the customer
• Identify innovation opportunities leveraging SAP’s technology innovation portfolio
• Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business
• Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
• Periodically prepare and present reporting
• Anticipation and identification of risks and top issues
• Anticipation and identification of functional / technical risks and top issues.
• Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
• Escalation Management for critical situations
• Engagement Extension and Renewals
• Ensure value recognition and visibility of value delivered at customer
• Support extensions of the contract and renewal towards contract end date