Services Engagement Expert

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP PREMIUM ENGAGEMENT

SAP Premium Engagement is a service that offers customers the highest level of engagement available within SAP: accompanying digital transformations, supporting implementation projects, creating best-run operations as well as initiating innovations with our largest customers. Premium Engagements are tailored, multi-year partnerships, offering our customers access to SAP best practices and global teams of experts across product & solution portfolios, in all phases of the project life cycle.
For SAP Belgium & Luxemburg, to join the Premium Engagement team, we are looking for a customer focused Services Engagement Expert.

WORK EXPERIENCE

We are looking for an experienced professional with a number of years of experience with SAP solutions and projects, managing customer engagements, SAP technological expertise, industry background and the ability to apply this expertise to specific customer business situations.

• Comfortable and experienced with executive audiences and a professional and mature customer interfacing profile
• Judgment: ability to demonstrate consistent logic, rationality and objectivity in decision making. Achieves good balance between quick decisiveness and slower, more systematic approaches.
• Communication: Demonstrates willingness to participate in and lead meetings and communicate effectively with staff at all levels.
• Standards of performance: Strives and consistently achieves quality results, exhibits conscientiousness, dedication, self-discipline and responsibility
• Service delivery project management skills in SAP S/4 HANA and Cloud Projects
• First level of understanding of customer’s SAP solution and all complementary products, including core business processes, industry solution or requirements. Showcasing previous SAP Project experience is a must
• Good understanding of strategic intents of cloud and how this can help our customers
• Understanding SAP customer projects and ability to estimate project plans and critical points in project progression

French and/or Dutch language skills are a strong advantage
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

ROLE DESCRIPTION

As an Services Engagement Expert (also known as TQM ‘Technical Quality Manager’), you are accountable for the day to day management of the SAP Premium Engagement service plan for your customer(s), methods and tools, and best practices across all systems & landscape environments and platforms. You will develop and demonstrate a premium level of understanding of the customer’s strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP services.
You are responsible for defining and orchestrating a service plan to SAP customers with Premium Engagements. As trusted advisor on-site or remote with the customer you have a crucial role in the co-creation and execution of the customer digital transformation roadmap with SAP services. You are driven by innovation and customer focus.
Based upon your SAP track record you have both the experience and management skills to orchestrate SAP global teams organized in CoE’s and specialists to deliver customer results.
The SAP Engagement Lead demonstrates, also driven by our customers, a very good level of enthusiasm for technology enabled business advancements. Topics for our customers are for example public and private cloud, on premise and hybrid technologies, machine learning, cyber security, big data, artificial intelligence, blockchain and smart factories.

o The goal of the engagement is to enable the architectural roadmaps, support implementing projects, improve operations and bringing innovations without disruption into the customer landscape and processes. Via the Premium Engagement services, we provide a Value Assurance (/Safeguarding) role, helping to maximize success for the customer.

• Establish SAP Solution Manager as collaboration platform
• Documentation and reporting of Engagement status, action and valu