Services Executive (m/f/d)

at  TD SYNNEX

Job Purpose:
Ensuring the timely and on-schedule processing of business transactions in the areas of e-commerce tools, new customers, and sales helpdesk.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• >3 to 5 Years of relevant work experience
• Good knowledge of the IT systems used, especially SAP
• Product, market, and logistics knowledge
• Active and confident communication skills
• Ability to work under pressure, flexibility, team spirit
• English proficiency in speaking and writing
• Proficient use of standard PC applications (e.g., MS Office)

DON’T MEET EVERY SINGLE REQUIREMENT? APPLY ANYWAY.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

• Receiving and processing customer emails and telephone calls in DE / EN / FR / IT
• Ensuring the maintenance and quality of customer master data: Creating new customers in SAP / CRM / InTouch, maintaining and updating address data, maintaining and updating InTouch & e-commerce tools, filing and archiving customer contracts, deleting customers, maintaining employee master data for personnel sales
• Monitoring individual business transactions (deadlines, throughput times, processing status, completion), in particular the age structure and implementing measures for improvement
• Compliance with and implementation of department-specific SLAs and quality specifications
• Continuous improvement of existing processes regarding efficiency, cost minimization and time management
• Department-specific administrative activities and special tasks