Services Manager (m/w/d) Broadcast Distribution

at  Rohde Schwarz GmbH Co KG

EXCITING INSIGHTS INTO ROHDE & SCHWARZ

Our colleagues provide insider information about:

• Daily adventures and challenges
• Our passionate team
• The technologies behind the innovative projects and solutions

YOUR QUALIFICATIONS

• The ideal candidate would have a very strong customer orientation and ‘can-do’ problem solving mindset
• Qualification to degree level within a relevant technical field
• Several years of relevant working experience in a technically focused, customer facing role
• Proactive, commercial and creative mindset
• Excellent collaborative and communication skills, verbal and written English as must

• Creating the value proposition for our Service Level Agreements that add strong customer benefit
• Point of contact internally and in our global network of subsidiaries (service and application engineers)
• Ensuring regional process best practise (e.g. use of our C4C ticketing system)
• Monitoring of service tickets, enabling our technical teams to offer a fast and efficient support
• Regular customer liaison, but particularly in the event of escalation
• Ensuring training for sales and service to offer first class experience towards the customer
• Designing future service needs, capabilities and organisation
• Commercial orientation with responsibility for service revenue and profitability