Services Officer/Conductor - Kyneton

at  VLine

Key Accountabilities include:

• Gain a Certificate 3 in Rail Customer Operations
• Ticketing and Cash Handling: Manage ticket sales, reservations, stock, deposits, and secure cash.
• Customer Service: Inform customers of service changes and provide accurate information.
• Station Operations: Open/close station, reconcile machines, and coordinate coaches during events.
• Cleaning and Maintenance: Maintain station cleanliness, including toilets and amenities and complete maintenance requests.
• Teamwork and Compliance: Foster teamwork, adhere to rosters, assist with staffing, and operate CCTV

As the Services Officer / conductor you are integral to the success of V/Line’s Customer Group.
You will get the best of both worlds with this hybrid role. You will manage the day to day operating of the facilities and customer service activities at the station and provide on train customer service as a conductor when needed.
This position works 6 hours per day, 5 days per week on a rotating roster of morning (6am – 12pm) and afternoon shifts (12pm – 6pm).

Key Accountabilities include:

• Gain a Certificate 3 in Rail Customer Operations
• Ticketing and Cash Handling: Manage ticket sales, reservations, stock, deposits, and secure cash.
• Customer Service: Inform customers of service changes and provide accurate information.
• Station Operations: Open/close station, reconcile machines, and coordinate coaches during events.
• Cleaning and Maintenance: Maintain station cleanliness, including toilets and amenities and complete maintenance requests.
• Teamwork and Compliance: Foster teamwork, adhere to rosters, assist with staffing, and operate CCTV.