Services Solutions Specialist (Field based)

at  The Warehouse

Company Description
The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in New Zealand encapsuling The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and TheMarket. Collectively we make over $3 billion in sales annually and employ over 12,000 people across 250+ stores, distribution and fulfilment centres throughout the country. We also have two overseas sourcing offices located in China and India.
Noel Leeming, as part of TWG is New Zealand’s market leader for technology and appliances, we know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that’s where you come in!
Job Description
Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in homes and workplaces.
This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.
Being a field based role, it will be essential for you to have a full clean New Zealand Drivers license to have the ability to operate one of our company vehicles.
Qualifications

What is your key to success?

• Experience & passion in one or more of the following areas: sales, installation, or customer service
• Confidence to set up and install technology
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
• Driven, and confident in trouble shooting problems.
• Willingness to continue developing your career through onsite training and accreditations

What we can offer you?

• Base rate + Commission and Incentives
• Consecutive days off giving you time to unwind and rest for the week ahead
• Paid day off on your birthday (Whoo!)
• 5-tiered development pathway, that acts as the gateway for further opportunities and externally recognised accreditations (paid by us!)
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

Additional Information
Why do you want to work for us?
Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!
We look forward to welcoming you into the fold

Please refer the Job description for details